Angel Alcala
Oceanside,California
Summary
Organized and proactive administrative support professional with strong attention to detail and a background in customer service, logistics, and data management. Proficient in Microsoft Office (Word, Excel, Outlook), scheduling, and filing systems. Able to adapt quickly across departments, manage documentation, and handle sensitive information with discretion. Eager to support office operations through clear communication, time management, and multi-tasking abilities in dynamic federal work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Associate
Part Time/32 Hours Per Week, DECA Commissary
08.2024 - 08.2025
- Broke down incoming pallets, stocked shelves, handled backstock, operated registers, and maintained inventory a fast-paced government grocery environment serving military personnel and families.
- Collaborated closely with the grocery team to fulfill “Click-to-Go” online orders accurately and promptly
- Demonstrated adaptability by responding assignment changes, including temporary reassignment across departments as needed.
- Performed aisle resets based on official planograms, rearranging shelves, sections, and endcaps in alignment with promotional and seasonal changes.
- Utilized handheld terminals (HHTs) to scan items and collect data for inventory audits, adjustments, and transfers.
Information Systems Technician (IT)
Full Time/40 Hours Per Week, United States Navy
Information Warfare Training Command, Corry Station, Pensacola, Florida
11.2020 - 02.2024
- Aquired and held Secret Security Clearance in 2021, ensuring trusted handling of sensitive information.
- Managed IT infrastructure and ensured network security on the base.
- Provided technical support for hardware, software, and network issues.
- Maintained and updated systems, performing upgrades and enforcing cybersecurity protocols.
- Developed and implemented IT policies, ensuring compliance with military regulations and conducting regular system audits.
- Assisted users with account recovery, including retrieving and resetting usernames and passwords.
- Full Time/40 Hours per week
Food Service Worker
Part Time/30 Hours Per Week, Pizza Hut
02.2020 - 11.2020
- Provided excellent customer service to military personnel and their families, ensuring a welcoming and friendly dining experience.
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering to health and safety regulations.
- Handled cash transactions accurately, processing orders, payments, and balancing the cash register at the end of shifts.
- Assisted in inventory management, including stocking ingredients, checking expiration dates, and ordering supplies as needed.
- Operated kitchen equipment safely and efficiently, following operational guidelines and maintenance procedures.
- Trained new employees, sharing knowledge of food preparation, customer service, and company policies.
- Supported special events and catering services, ensuring timely preparation and delivery of orders.
- Part Time/30 Hours per week
Sales Clerk
Part Time/30 Hours Per Week, Navy Exchange NEX
05.2019 - 09.2019
- Provided exceptional customer service to military personnel and their families, ensuring a positive shopping experience.
- Handled cash transactions accurately, including sales, returns, and exchanges, maintaining a balanced cash drawer.
- Maintained product knowledge of store inventory, including promotions and new arrivals, to assist customers effectively.
- Organized and stocked shelves, ensuring products were displayed attractively and replenished as needed.
- Assisted in merchandising and promotional setups, contributing to store visual appeal and marketing efforts.
- Adhered to store policies and security procedures, ensuring a safe and compliant retail environment.
- Part Time/30 Hours per week
Recreation Aid
Part Time/30 Hours Per Week, Youth Center/Child Development Center (CDC)
05.2018 - 09.2018
- Supervised and engaged with youth in various recreational activities, ensuring a safe and enjoyable environment.
- Organized and led programs and events, including sports, arts and crafts, and educational activities, promoting physical and mental well-being.
- Monitored facility usage and maintained equipment, ensuring all areas were clean, safe, and ready for use.
- Provided guidance and support to youth, encouraging positive behavior, teamwork, and personal development.
- Enforced safety rules and regulations, ensuring a secure environment for all participants.
- Communicated with parents and guardians, providing updates on their children's progress and addressing any concerns.
- Participated in training sessions and professional development, staying updated on best practices in youth recreation and safety procedures.
- Part Time/30 Hours per week
Education
Bachelors of Science - Computer Science Cybersecurity
Liberty University
Lynchburg, Virginia12-2026
Computer Sci Transfer (AS-T) General Education - undefined
Mt. San Jacinto College
Menifee, California05.2024
Skills
- Handheld Terminal (HHT) Use
- Data Entry and Record Keeping
- Team Collaboration
- Problem Solving
- Attention to Detail
- Task Prioritization
- Office Software (Word, Excel, Outlook)
- Communication
- Adaptability
- Customer Service
- Inventory Management
Certification
Information Warfare Training - July 2021
IT A School
The certificate is presented in recognition of successfully completing 472 hours of instruction in Information Systems Technician Block 0
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Part Time/32 Hours Per Week, DECA Commissary
08.2024 - 08.2025
Information Systems Technician (IT)
Full Time/40 Hours Per Week, United States Navy
11.2020 - 02.2024
Food Service Worker
Part Time/30 Hours Per Week, Pizza Hut
02.2020 - 11.2020
Sales Clerk
Part Time/30 Hours Per Week, Navy Exchange NEX
05.2019 - 09.2019
Recreation Aid
Part Time/30 Hours Per Week, Youth Center/Child Development Center (CDC)
05.2018 - 09.2018
Computer Sci Transfer (AS-T) General Education - undefined
Mt. San Jacinto College
Bachelors of Science - Computer Science Cybersecurity
Liberty University
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