Angel Alvarez
Plano,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
3
3
years of professional experience
Work History
Bistro Attendant
Courtyard By Marriott
09.2022 - Current
- Promoted special events and promotions to customers, boosting overall sales revenue.
- Trained new bistro attendants on company policies, procedures, and best practices for exceptional service.
- Established rapport with customers by providing friendly and attentive service.
- Monitored dining room and bar areas for signs of overcrowding.
Front Desk Receptionist
Courtyard By Marriott
02.2022 - 09.2022
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Associate
Residence Inn Marriott
01.2021 - 02.2022
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues effectively, ensuring a positive customer experience.
Education
Bachelor of Arts - User Experience
Collin County Community College District
Plano, TX06.2024
Languages
Spanish
Native or Bilingual
Timeline
Bistro Attendant
Courtyard By Marriott
09.2022 - Current
Front Desk Receptionist
Courtyard By Marriott
02.2022 - 09.2022
Front Desk Associate
Residence Inn Marriott
01.2021 - 02.2022
Bachelor of Arts - User Experience
Collin County Community College District