Angel Angelone
North Conway,NH
Summary
Experienced hospitality expert with a strong focus on customer satisfaction and team collaboration. Over 20 years of proven success in enhancing service quality and achieving business objectives. Authorized to work in the US for any employer.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Assembly
Countrypinecones
Front Desk Receptionist
Eagle Mountain House
- Managed front desk operations, ensuring a welcoming environment for guests.
- Assisted guests with check-in and check-out processes efficiently.
- Handled phone inquiries, providing accurate information about services and amenities.
- Coordinated room bookings and maintained reservation records systematically.
- Collaborated with housekeeping to ensure timely room readiness for arrivals.
- Processed payments and managed cash transactions accurately at the front desk.
- Resolved guest complaints promptly, enhancing overall satisfaction levels.
- Maintained organized documentation of guest interactions and requests for reference.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Waitress
Barley and Salt Taphouse
05.2024 - 09.2025
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Collaborated with team members to create a positive dining experience for guests by assisting with table setup, refilling drinks, clearing plates, and resetting tables
- Handled cash transactions accurately using point-of-sale systems while adhering to company policies on cash handling procedures
- Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
- Maintained cleanliness of work areas including dining room floors, tables, chairs, utensils, glassware, etc
- Collaborated with kitchen staff on special dietary requests or modifications from customers ensuring accuracy in meal preparations
Service Writer/Assistant
Crest Auto World
04.2023 - 04.2024
- Help answer incoming Service Department phone calls and emails promptly.
- Call current and former service customers to confirm and schedule appointments.
- Communicate effectively with internet customers according to their preferred method of communication (phone, email, or in-person)
- Maintain accurate data in the customer database.
- Schedule service appointments for the soonest available time slots.
- Follow-up via the customer's preferred method of communication to ensure they were completely satisfied with their service and assist in remedying the situation if the service does not meet the customer's satisfaction.
- Obtain approvals from warranty companies.
- Build repair estimates from the Technicians findings for our guests and obtain approvals/denials.
- Fill in for Service Advisor when needed.
Waitress/Bartender
Almost There Restaurant
01.2021 - 01.2023
- Experience with fast paced restaurants
- Worked lunch, dinner and closing shift
- Provided friendly, fast and exemplary customer service
- Checked customer licenses
- 5 plus years of experience bartending
- Performed barback duties
- Prepared and served alcoholic beverages
- Maintained safety standards
- Performed opening and closing duties
- Set guests at ease
- Verified customer age prior to serving
Costumer Service Representative
The Cut Off Salon and Day Spa
01.2014 - 01.2023
- Assisted customers with a warm and professional attitude
- Processed customer transactions
- Assisted customers with questions
- Interacted with customers through
- Booked appointments
- Performed data entry for shipments and orders
- Operated the cash drawer
- Took inventory
Retail Sales Associate
Old Navy
1993 - 1994
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current promotions, sales, and inventory to support customer inquiries effectively.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing and cash handling.
- Collaborated with team members to meet store goals and maintain a positive work environment.
- Organized merchandise displays to maximize product visibility and drive sales performance.
- Addressed customer concerns promptly, fostering loyalty through effective resolution strategies.
- Participated in inventory management processes, including restocking shelves and conducting stock counts.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Barista/Cashier/Cook
Sweet Maple Cafe
2013 - 2015
- Prepared a variety of coffee beverages to meet customer preferences and standards.
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Maintained cleanliness and organization of workspace and equipment throughout shifts.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
Education
College preparatory (High school diploma or GED) - undefined
Kennett High School
High school diploma or GED - Cosmetology
Empire Beauty School
Laconia, NH06.1991
Skills
- Data entry
- Spirits experience
- Cashiering
- Front desk
- Barista Experience
- Administrative experience
- Cooking
- Cosmetology
- English
- Bartending
- Office management
- Typing
- Office experience
- Customer support (6 years)
- Restaurant Experience
- Order entry
- Clerical experience
- Multi-line phone systems
- POS
- Food safety
- Culinary experience
- Customer service
- Food Preparation
- Phone etiquette
- Food Handling
- Cash Handling
- Sales
- Merchandising
- Serving
- Organizational skills
- Food service (8 years)
- Calendar management
- Food handling
- Food industry
- Appointment scheduling
- Communication skills
- Retail Sales
- Disinfection procedures
- Knife skills
- Time management
- Kitchen experience
Certification
- ServSafe
- Driver's License
Additional Information
- Skills
- Recordkeeping and bookkeeping Office equipment operations
- Business operations understanding Professional and polished presentation
- Meticulous and organized Multitasking and prioritization
- Organization and efficiency Data entry
- Multi-line telephone skills Multitasking ability
Timeline
Waitress
Barley and Salt Taphouse
05.2024 - 09.2025
Service Writer/Assistant
Crest Auto World
04.2023 - 04.2024
Waitress/Bartender
Almost There Restaurant
01.2021 - 01.2023
Costumer Service Representative
The Cut Off Salon and Day Spa
01.2014 - 01.2023
Assembly
Countrypinecones
College preparatory (High school diploma or GED) - undefined
Kennett High School
High school diploma or GED - Cosmetology
Empire Beauty School
Front Desk Receptionist
Eagle Mountain House
Retail Sales Associate
Old Navy
1993 - 1994
Barista/Cashier/Cook
Sweet Maple Cafe
2013 - 2015