Angel Appleton
Chicago,IL
Summary
Program Manager with over a decade of expertise in leading cross-functional projects and enhancing operational performance through innovative, data-driven solutions. Specializes in stakeholder management, instructional design, and program management, with a history of developing scalable learning programs and improving KPIs. Committed to leveraging extensive skills in future-forward program management roles, driving continuous improvement across global initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning and Development Program Manager
Uber Technologies Inc.
04.2021 - Current
- Transformed regional Identity Docs learning program into a comprehensive global program, standardizing content across markets while maintaining local compliance requirements.
- Developed Urgent IRT customer-centric training modules with interactive elements, driving CSAT improvement of 0.24% and reducing 1* CSAT by 1.3%.
- Orchestrated cross-functional partnerships with QA, Content, and Workforce teams to identify gaps and implement data-driven performance improvements.
- Architected scalable learning solutions across diverse business units, establishing measurable KPIs and performance tracking systems.
- Streamlined Crash training initiatives, supporting the reduction of period mismatches by 10.8% through data-driven curriculum enhancements.
- Translate ambiguous stakeholder requests into clearly scoped programs with defined charters, quantifiable goals, and measurable KPIs.
- Developed and maintained program reporting cadences and dashboards to monitor training performance, operational trends, and success metrics.
Learning and Development Specialist II - Safety, R
Uber Technologies Inc.
01.2019 - 03.2021
- Facilitated over 30 virtual and in-person safety training programs, fostering engagement and elevating investigator proficiency.
- Analyzed KPI data, identifying knowledge gaps and optimizing learning curves.
- Collaborated on training programs, ensuring timely delivery and stakeholder satisfaction.
- Revolutionized safety training framework by integrating real-time case studies and practical scenarios, elevating learners' performance.
Sr. Investigator I
Uber Technologies Inc.
01.2017 - 01.2019
- Led complex investigations of critical app security incidents, ensuring safety and brand integrity.
- Analyzed data to validate statements, reducing false reports.
- Partnered with Communications team to manage high-visibility incidents, ensuring aligned messaging and maintaining brand reputation
- Organized stakeholder communication for user account decisions, improving response time and resolution accuracy.
Human Resource Assistant
Photogenic Chicago
03.2015 - 01.2017
- Orchestrated 4 new hire training programs and tracked performance indicators, ensuring seamless onboarding processes and maintaining accurate employee records
- Fostered effective communication channels between management and staff, coordinating time card management and employee requirement updates across departments
- Implemented systematic approaches to track employee headcount and compliance, while supporting regional managers with detailed workforce analytics
Senior Counselor
Indian Oaks Academy
06.2012 - 03.2015
- Led therapeutic interventions and educational programs for developmentally challenged adolescents, coordinating with multidisciplinary teams to enhance client outcomes
- Implemented individualized learning strategies across multiple subjects for 10-14 clients, ensuring comprehensive educational and social development
- Partnered with DCFS and clinical teams to develop and execute personalized care plans, fostering positive behavioral changes in residential clients
Education
Master of Science - Business Management
Kaplan University
Davenport, IA01-2015
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL01-2012
Skills
- Program management
- Needs assessment
- Performance monitoring
- Stakeholder management
- Change management
- Process Improvement
- Data Analysis
- Agile management
Certification
Certified ScrumMaster (CSM)
Diversity, Equity, and Inclusion in the Workplace
ATD - ADDIE & Instructional Design Certification
ATD - Consulting Skills Certification
Timeline
Learning and Development Program Manager
Uber Technologies Inc.
04.2021 - Current
Learning and Development Specialist II - Safety, R
Uber Technologies Inc.
01.2019 - 03.2021
Sr. Investigator I
Uber Technologies Inc.
01.2017 - 01.2019
Human Resource Assistant
Photogenic Chicago
03.2015 - 01.2017
Senior Counselor
Indian Oaks Academy
06.2012 - 03.2015
Master of Science - Business Management
Kaplan University
Bachelor of Science - Psychology
Southern Illinois University Edwardsville
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