Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Appleton

Chicago,IL

Summary

Program Manager with over a decade of expertise in leading cross-functional projects and enhancing operational performance through innovative, data-driven solutions. Specializes in stakeholder management, instructional design, and program management, with a history of developing scalable learning programs and improving KPIs. Committed to leveraging extensive skills in future-forward program management roles, driving continuous improvement across global initiatives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Learning and Development Program Manager

Uber Technologies Inc.
04.2021 - Current
  • Transformed regional Identity Docs learning program into a comprehensive global program, standardizing content across markets while maintaining local compliance requirements.
  • Developed Urgent IRT customer-centric training modules with interactive elements, driving CSAT improvement of 0.24% and reducing 1* CSAT by 1.3%.
  • Orchestrated cross-functional partnerships with QA, Content, and Workforce teams to identify gaps and implement data-driven performance improvements.
  • Architected scalable learning solutions across diverse business units, establishing measurable KPIs and performance tracking systems.
  • Streamlined Crash training initiatives, supporting the reduction of period mismatches by 10.8% through data-driven curriculum enhancements.
  • Translate ambiguous stakeholder requests into clearly scoped programs with defined charters, quantifiable goals, and measurable KPIs.
  • Developed and maintained program reporting cadences and dashboards to monitor training performance, operational trends, and success metrics.

Learning and Development Specialist II - Safety, R

Uber Technologies Inc.
01.2019 - 03.2021
  • Facilitated over 30 virtual and in-person safety training programs, fostering engagement and elevating investigator proficiency.
  • Analyzed KPI data, identifying knowledge gaps and optimizing learning curves.
  • Collaborated on training programs, ensuring timely delivery and stakeholder satisfaction.
  • Revolutionized safety training framework by integrating real-time case studies and practical scenarios, elevating learners' performance.

Sr. Investigator I

Uber Technologies Inc.
01.2017 - 01.2019
  • Led complex investigations of critical app security incidents, ensuring safety and brand integrity.
  • Analyzed data to validate statements, reducing false reports.
  • Partnered with Communications team to manage high-visibility incidents, ensuring aligned messaging and maintaining brand reputation
  • Organized stakeholder communication for user account decisions, improving response time and resolution accuracy.

Human Resource Assistant

Photogenic Chicago
03.2015 - 01.2017
  • Orchestrated 4 new hire training programs and tracked performance indicators, ensuring seamless onboarding processes and maintaining accurate employee records
  • Fostered effective communication channels between management and staff, coordinating time card management and employee requirement updates across departments
  • Implemented systematic approaches to track employee headcount and compliance, while supporting regional managers with detailed workforce analytics

Senior Counselor

Indian Oaks Academy
06.2012 - 03.2015
  • Led therapeutic interventions and educational programs for developmentally challenged adolescents, coordinating with multidisciplinary teams to enhance client outcomes
  • Implemented individualized learning strategies across multiple subjects for 10-14 clients, ensuring comprehensive educational and social development
  • Partnered with DCFS and clinical teams to develop and execute personalized care plans, fostering positive behavioral changes in residential clients

Education

Master of Science - Business Management

Kaplan University
Davenport, IA
01-2015

Bachelor of Science - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
01-2012

Skills

  • Program management
  • Needs assessment
  • Performance monitoring
  • Stakeholder management
  • Change management
  • Process Improvement
  • Data Analysis
  • Agile management

Certification

Certified ScrumMaster (CSM)

Diversity, Equity, and Inclusion in the Workplace

ATD - ADDIE & Instructional Design Certification

ATD - Consulting Skills Certification


Timeline

Learning and Development Program Manager

Uber Technologies Inc.
04.2021 - Current

Learning and Development Specialist II - Safety, R

Uber Technologies Inc.
01.2019 - 03.2021

Sr. Investigator I

Uber Technologies Inc.
01.2017 - 01.2019

Human Resource Assistant

Photogenic Chicago
03.2015 - 01.2017

Senior Counselor

Indian Oaks Academy
06.2012 - 03.2015

Master of Science - Business Management

Kaplan University

Bachelor of Science - Psychology

Southern Illinois University Edwardsville
Angel Appleton