Angel Argotti
Kissimmee,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Guest Attendant
Marriott World Center
11.2022 - 08.2023
- Streamlined check-in and check-out processes, improving overall efficiency and guest satisfaction.
- Facilitated smooth communication between guests and hotel staff, ensuring efficient service provision throughout their stay.
- Assisted in maintaining high occupancy rates by ensuring quick room turnovers and thorough cleaning procedures.
- Handled cash transactions accurately while adhering to strict security protocols, safeguarding both the hotel''s assets and guest privacy.
- Contributed to hotel reputation for excellent customer service through consistent positive feedback from guests.
- Provided support during emergencies or crisis situations, maintaining a calm demeanor and contributing to swift resolution of issues affecting guest safety or wellbeing.
- Resolved guest complaints in a timely manner, leading to increased guest satisfaction and repeat business.
- Maintained inventory of supplies for guest amenities, ensuring a well-stocked supply was always available for immediate use.
- Conducted room inspections prior to guest arrival, identifying any maintenance issues that required attention before checkin.
Pool Attendant
Hilton Homewood Suites
04.2022 - 10.2022
- Moved umbrellas and lounge chairs at request of guests.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Checked side duty list for opening and closing procedures.
- Monitored weather conditions closely to ensure the safety of swimmers during adverse circumstances.
- Implemented effective crowd control measures during peak hours, maintaining order within the facility.
- Effectively addressed any conflicts or disputes among patrons by employing strong conflict resolution skills.
Breakfast Attendant
Hilton Homewood Suites
09.2021 - 03.2022
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Handled high-pressure situations calmly while multitasking effectively during peak service times.
- Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
- Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
Education
Associate of Science - Business And Management
Valencia College
Orlando, FL01.2026
Skills
Strong multitasking
Exceptional communication
Baggage handling
Professional Appearance
Foreign language fluency
Teamwork
Safety awareness
Hospitality industry
Housekeeping
Inventory and supply
Stress Tolerance
Work Prioritization
Customer Service
Sports
From an early age, I have been an enthusiast of sports, engaging in a variety of disciplines. During my childhood, I ventured into swimming, fencing, and soccer. I believe that physical exercise is not only an integral part of my lifestyle but also an effective tool for fostering camaraderie and managing stress, allowing me to enjoy quality time with my friends.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Guest Attendant
Marriott World Center
11.2022 - 08.2023
Pool Attendant
Hilton Homewood Suites
04.2022 - 10.2022
Breakfast Attendant
Hilton Homewood Suites
09.2021 - 03.2022
Associate of Science - Business And Management
Valencia College
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