Angel Askew
Greenville,NC
Summary
Initiative-taking collaborator with strong aspiration to take on new challenges. Seeking to grow within the UHG community utilizing management and leadership experience, adaptability, and exceptional interpersonal skills to excel in upcoming opportunities
Overview
8
8
years of professional experience
Work History
Provider Data Analyst
Optum
05.2024 - Current
- Assessed and resolved scheduling concerns, developing and implementing solutions across diverse clinical delivery systems.
- Negotiate days and times that align provider needs, Optum Serve business objectives, and veteran’s availability.
- Reviewed qualified providers in current network, manually assigned and scheduled appointments while analyzing costs and scheduling timeliness to ensure contractual compliance.
- Tried technical issues and collaborated with Innovation Team to propose viable solutions.
- Coordinated fun activities within the Employee Engagement Committee to improve workplace culture and team dynamics.
Member Services Advocate
UnitedHealthcare
05.2022 - 05.2024
- Resolved customer service inquiries and obstacles related to benefits, eligibility, claims, authorizations, pharmacy, billing, and appeals.
- Assisted supervisor with call quality calibrations, formulated emails, created improvement plans for advocates, and completed team commitments.
- Presented PowerPoint presentations via Teams on tactics to enhance metrics.
- Team Champion. Team L.E.A.D. representative.
Leadership Development Manager
Focus Services
Greenville, USA
10.2021 - 09.2021
- Orchestrated training initiatives and quality programs to enhance leadership development and support continual growth of agents and operations management.
- Instructed Achieve courses for management to secure raises, bonuses, and strengthen leadership capabilities.
- Evaluated the performance of coaches, operations managers, and site directors to ensure compliance with predetermined goals.
Training Manager
Focus Services
Greenville, USA
12.2019 - 10.2020
- Educated employees on navigating systems, processing accounts, and fulfilling customer service obligations effectively.
- Developed training programs for diverse employee skill sets.
- Facilitated onboarding sessions for new hires across multiple departments.
- Evaluated training effectiveness through feedback and assessments.
Lead Administrative Specialist
East Carolina University
Greenville, USA
08.2018 - 05.2020
- Led training sessions for new employees to facilitate smooth onboarding.
- Created and coordinated schedules and meetings across departments to ensure effective collaboration.
- Collaborated with Human Resources to update personnel database, enhancing data accuracy and accessibility.
- Collaborated with staff and students to help resolve complaints.
Education
MBA - Health Care Management
Capella University
05-2026
Bachelor of Science - Psychology, Composite Natural Science
East Carolina University
Greenville, NC05-2020
Associate - Science
Durham Technical Community College
Durham05-2018
Community Service
Americorps NCCC
- Recipient of Presidential Award
- Habitat for Humanity
- Disability Rights of Mississippi
- Camp Easter Seals Counselor
- Project Outreach Liasion
- Disaster Relief
Timeline
Provider Data Analyst
Optum
05.2024 - Current
Member Services Advocate
UnitedHealthcare
05.2022 - 05.2024
Leadership Development Manager
Focus Services
10.2021 - 09.2021
Training Manager
Focus Services
12.2019 - 10.2020
Lead Administrative Specialist
East Carolina University
08.2018 - 05.2020
MBA - Health Care Management
Capella University
Bachelor of Science - Psychology, Composite Natural Science
East Carolina University
Associate - Science
Durham Technical Community College