Angel Baker
Waco,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Eager to build stability for my family.
Overview
15
15
years of professional experience
Work History
Stay at Home Mom
Self Employed Services
Waco, TX
04.2019 - Current
- Memorize deeply detailed employees (kids)
- Organize multitudes of inventory (toys, laundry, dishes, food, homework, doctors appointments, etc..)
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Deep clean and sterilize work area (home)
- Regulate emotions in high tense situations
Apparel Associate
Walmart
Waco, TX
01.2020 - 01.2021
- Maintained a clean and organized work area at all times.
- Managed multiple tasks simultaneously while working within tight deadlines.
- Greeted customers promptly to engage and assist with apparel needs.
- Performed daily inventory checks to ensure accurate product counts.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Replenished merchandise on sales floor as needed throughout the day.
- Operated cash register accurately to complete transactions quickly and efficiently.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
Tax Preparer
Jackson Hewitt
Waco, TX
01.2019 - 01.2020
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
- Communicated with federal and state tax agencies to obtain best resolution for clients.
- Filed electronically through approved software programs.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
Car Hop
Sonic
Waco, TX
01.2017 - 01.2018
- Took orders, prepared foods and processed payments in full-service establishment.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
Call Center Representative
Empereon
Waco, TX
01.2016 - 01.2018
- Contacted customers about potential service upgrades, new services and account changes.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Updated system with order specifics and customer details, preferences, and billing information.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Baylor Concession
Baylor University
Waco, TX
01.2010 - 01.2012
- Ensured that all safety protocols were followed at all times during shift hours.
- Monitored supply inventory and replenished at end of each day to prepare for next event.
- Quickly and efficiently processed payments and made accurate change.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Ensured compliance with health and safety regulations.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Counted and balanced cashier drawers.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained accurate records of transactions using the point-of-sale system.
Education
High School Diploma -
La Vega High School
Waco, TX05-2014
Skills
- Analytical thinking
- Multitasking
- Recordkeeping
- Excellent communication
- First Aid/CPR
- Data entry
- Customer relations
- Attention to detail
- Organizational skills
- Research
- Assertiveness
- Conflict resolution
- Follow-up skills
- Punctuality and reliability
- High-energy attitude
- Active listening
- Positive and professional
- Complaint handling
- Problem-solving
- Adaptive team player
Timeline
Apparel Associate
Walmart
01.2020 - 01.2021
Stay at Home Mom
Self Employed Services
04.2019 - Current
Tax Preparer
Jackson Hewitt
01.2019 - 01.2020
Car Hop
Sonic
01.2017 - 01.2018
Call Center Representative
Empereon
01.2016 - 01.2018
Baylor Concession
Baylor University
01.2010 - 01.2012
High School Diploma -
La Vega High School