Angel Barrientos
San Jose,CA
Summary
Content moderation specialist with strong analytical skills and keen attention to detail. Known for maintaining high standards and ensuring adherence to community guidelines, with focus on efficient problem-solving. Effective in team collaboration and adaptable to changing needs, reliable in achieving results. Proficient in identifying and addressing inappropriate content, maintaining platform integrity, and contributing to positive user experience.
Overview
3
3
years of professional experience
Work History
Trust and Safety Analyst
Ascendion
03.2023 - Current
- Reviewed and responded to user appeals, carefully evaluating the context and intent of flagged content in accordance with platform policies
- Ensured timely resolution of high-priority content issues, maintaining service quality and user satisfaction across global user bases
- Kept track of evolving content trends, proactively adjusting moderation strategies to address emerging risks and maintain community safety
- Worked with data analytics teams to identify patterns in user behavior, contributing to the development of more targeted and effective moderation policies
- Facilitated communication between users and platform support teams, providing clear explanations of content policy decisions while promoting transparency
Trust and Safety Analyst
Accenture
09.2021 - 03.2023
- Reviewed and assessed user-generated content to ensure compliance with platform guidelines and community standards
- Enforced content policies by identifying and removing harmful or inappropriate material, including hate speech, graphic violence, and harassment
- Trained and mentored junior moderators on policy interpretation, operational procedures, and best practices for content review
- Applied a balanced, consistent approach to moderation, respecting freedom of expression while prioritizing user safety and well-being
- Investigated complex or nuanced content issues and worked closely with legal teams to assess risk and ensure compliance
Education
Associate of Arts - Dance
San Jose City College
San Jose, CABachelor of Arts - Dance
San Jose State University
San Jose, CAHigh School Diploma -
Abraham Lincoln High School
San Jose, CASkills
- Communication
- Critical Thinking
- Strong attention to detail
- Critical thinking
- Team collaboration
- Problem identification
- Fact-checking
- Error correction
- Quality control analysis
Accomplishments
- Truly Legendary Human: "Angel has been supporting the team in so many ways. He is always willing to help a team member in need, and provides many shadow sessions for the team. His energy lifts and inspires."
- Client Value Creation: "[...] performing the shadowing session and providing such a knowledgeable and well-detailed explanation of what CES does. We are incredibly glad to have you as such an integral asset to the team and love your dedication!"
- Best People: "[...] helping the team be it a shadowing session or helping in A/B tests you have always been on front ready to take any challenge."
Languages
Spanish
Native or Bilingual
Currently working on:
Cybersecurity certification through Coursera with Google. Expected completion in less than 4 months; early 2025.
Timeline
Trust and Safety Analyst
Ascendion
03.2023 - Current
Trust and Safety Analyst
Accenture
09.2021 - 03.2023
Associate of Arts - Dance
San Jose City College
Bachelor of Arts - Dance
San Jose State University
High School Diploma -
Abraham Lincoln High School