Angel Behan
Riverton,WY
Summary
Accomplished professional with expertise in cash management and customer service excellence, honed at Shoshone Rose Casino & Hotel. Proven track record in enhancing operational efficiency and fostering positive client relationships. Recognized for attention to detail and adaptability, ensuring compliance with security protocols and delivering exceptional service. Dependable team player with strong problem-solving skills.
Overview
1
1
year of professional experience
Work History
Vault Clerk
Shoshone Rose Casino & Hotel
09.2023 - 11.2023
- Processed cash transactions accurately and efficiently to maintain vault integrity.
- Assisted in vault audits to ensure compliance with security protocols.
- Monitored inventory levels of cash and chips, reporting discrepancies promptly.
- Implemented improved filing systems for transaction records, enhancing retrieval efficiency.
- Ensured adherence to gaming regulations and internal policies during operations.
- Conducted regular maintenance checks on vault equipment to guarantee operational readiness.
Front Desk Receptionist
Shoshone Rose Casino & Hotel
10.2022 - 06.2023
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Coordinated appointment scheduling, optimizing front desk workflow and service availability.
- Processed incoming mail and packages, maintaining organized delivery records.
- Maintained cleanliness and organization of front desk area to enhance guest experience.
- Handled customer inquiries and complaints with professionalism, fostering positive relationships.
- Supported team members by providing administrative assistance during peak hours.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Substitute Daycare Teacher
Great Plains Eary Head Start
08.2022 - 10.2022
- Supervised daily activities to ensure a safe and engaging environment for children.
- Assisted lead teachers in implementing lesson plans and educational activities.
- Adapted instructional materials to meet diverse developmental needs of students.
- Coordinated with parents to discuss children's progress and behavioral concerns.
- Maintained cleanliness and organization of classroom spaces and learning materials.
- Observed student interactions to promote social skills and conflict resolution.
- Participated in professional development workshops to enhance teaching strategies.
- Developed strong relationships with students by providing individualized support and attention, fostering positive classroom environments.
- Increased student interest in reading through creative storytelling techniques, engaging book selections, and interactive activities.
Education
High School Diploma - Computer Programming
Wyoming Indian High School
05.2022
Skills
Team collaboration
Security procedures
Cash handling expertise
Cash management
Document verification
Data entry proficiency
Security protocols
Security awareness
Customer engagement
Math skills
Problem-solving
Honest and dependable
Time management
Reliable and responsible
Attention to detail
Multitasking Abilities
Customer service excellence
Active listening
Adaptability and flexibility
Fast learner
Timeline
Vault Clerk
Shoshone Rose Casino & Hotel
09.2023 - 11.2023
Front Desk Receptionist
Shoshone Rose Casino & Hotel
10.2022 - 06.2023
Substitute Daycare Teacher
Great Plains Eary Head Start
08.2022 - 10.2022
High School Diploma - Computer Programming
Wyoming Indian High School