Summary
Overview
Work History
Education
Skills
Community Service
References
Timeline
Generic

TIFFANY SPANN

Anderson,SC

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. I operate well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs. Enthusiastic about contributing skills to industry-leading team. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

Vault Clerk

First Bank
06.2023 - Current
  • Prepared documentation for shipment or delivery of inventory items as required.
  • Maintained and updated records of all incoming and outgoing inventory items.
  • Adhered to vault and bank security standards at all times.
  • Compile, sort, and file block tickets/automobile title records, as well as perform other elements of automobile title management as required.
  • Pull and deliver titles. determine appropriate method (FedEx, US mail)
  • Responsible for maintaining security and compliance controls. Adhere to all operations, security, and risk policies and procedures.
  • Managed the secure storage of confidential documents and paperwork.
  • Adhered to regulatory and company security and audit procedures.

REMOTE TITLE PROCESSOR

Copart,Inc
08.2021 - 04.2023
  • Communicated with customers via email or verbally to handle title issues
  • Reviewed vehicle titles for accuracy and completeness, documenting VINs, odometers and release of liens
  • Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
  • Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
  • Assisted with filing, scanning and photocopying documents to keep records organized
  • Typed and shipped contracts and proper documents to lending institutions for sold vehicles
  • Entered into record-keeping systems appropriate data needed to create new title records and to update existing ones
  • Launch the 'Okay to Pay' the owner/insured to the Insurance company after final review of file for compliance.

PAYMENT PROCESSOR

Shellpoint Mortgage Servicing
02.2020 - 05.2020
  • Posted incoming payments and advance deposits to maintain daily cash receipts journal
  • Resolved customer discrepancies and disputes in a timely and diplomatic manner
  • Reviewed and processed adjustments to accounts within established limits
  • Researched invoices and customer database to resolve customer concerns and billing issues
  • Regularly updated customer contact information and payment records
  • Compared computer printouts to manually maintained journals to determine if match.

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Concentrix/Insight Global
09.2019 - 02.2020
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Great at taking ownership of customer concerns and resolve customer issues at first of contact
  • Explain and educated different life insurance policies, claims process as well as process payments
  • Provided account information to customers and explained bill service policies and customer rights
  • Explained insurance features and service advantages to existing and potential customers
  • Assisted customers in filing claims and making and receiving payments
  • Kept records of customer interactions or transactions, recording details of inquiries.

AUTO LOAN OPERATION SPECIALIST

TD Bank
07.2016 - 07.2019
  • Accurately process Automobile Loan transactions and back office operations, including payments, customer service, third-party relations, responding to inquiries, and researching transactions
  • Process Title Releases, Redemptions, and payoffs; obtain and verify Check Endorsements, Lump Sum Payments, and Stop Payments on Checks
  • Release refunds to customers, Research misapplied Payments, file Return Checks
  • Meet daily performance goals, requiring close attention to detail and timely processing
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

TEMP OUTBOUND SALES SPECIALIST

Esurance
12.2015 - 04.2016
  • Adjusted sales scripts to better target needs and interests of specific individuals
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement
  • Made high-volume outbound calls to potential customers requesting online quote for auto and homeowners insurance
  • Transferred calls to licensed sales agents to review the quote with customers to close sales
  • Contacted existing customers / policyholders for Underwriting department to review the policy
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.

CUSTOMER SERVICE REPRESENTATIVE

Utility Partners of America
01.2012 - 03.2014
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Handled inbound and outbound calls with customers concerning upgrades to water meter and electric meters which was a new requirement by city and state
  • Provided account information to customers and explained bill service policies and customer rights
  • Scheduled appointments according to customer availability to meet with company representatives
  • Met daily customer service quotas with a focus on quality
  • Responded to telephone inquiries and complaints following standard operating procedures.

Education

DIAGNOSTIC MEDICAL SONOGRARY -

Greenville Technical Collge
Greenville, SC

HIGH SCHOOL DIPLOMA -

T.L Hanna High School
Anderson, SC
06.1991

Skills

  • Customer Accounts Management
  • Administrative Duties
  • Report Preparation
  • Critical Thinking
  • Active Listening
  • Title Processing
  • Customer Care
  • Data Communications
  • Documentation Review
  • Outbound Calls
  • Daily Logs
  • Analytical Skills
  • Team Player
  • Energetic Work Attitude
  • Problem-solving abilities
  • Security Procedures
  • Team Collaboration
  • Documentation
  • Team collaboration
  • Security procedures
  • Banking procedures
  • Document verification
  • Security protocols
  • File maintenance
  • Security awareness
  • Documentation proficiency

Community Service

FOOD PREPARATION WORKER, Bethel A.M.E Church/ Feed One Lead One, Anderson, SC, I assist with feeding the community once a month at my church. We service free lunch in the community and or anyone in need of food.

References

References available upon request.

Timeline

Vault Clerk

First Bank
06.2023 - Current

REMOTE TITLE PROCESSOR

Copart,Inc
08.2021 - 04.2023

PAYMENT PROCESSOR

Shellpoint Mortgage Servicing
02.2020 - 05.2020

INSURANCE CUSTOMER SERVICE REPRESENTATIVE

Concentrix/Insight Global
09.2019 - 02.2020

AUTO LOAN OPERATION SPECIALIST

TD Bank
07.2016 - 07.2019

TEMP OUTBOUND SALES SPECIALIST

Esurance
12.2015 - 04.2016

CUSTOMER SERVICE REPRESENTATIVE

Utility Partners of America
01.2012 - 03.2014

HIGH SCHOOL DIPLOMA -

T.L Hanna High School

DIAGNOSTIC MEDICAL SONOGRARY -

Greenville Technical Collge

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TIFFANY SPANN