Angel Bernal
San Diego,CA
Summary
Proven track record at SeaWorld Parks & Resorts, enhancing guest safety and experience through careful safety monitoring and exceptional customer service. Skilled in emergency procedures and CPR/BLS certified, consistently maintaining professionalism under pressure. Achieved significant improvements in ride operation efficiency and guest satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ride Operator - Assistant Supervisor
SeaWorld Parks & Resorts
2024.05 - Current
- Perform thorough walk-throughs of rides while completing daily safety checklists prior to opening the rides for the day.
- Ability to calmly deescalate any situations you or an ambassador may have gotten into with upset guest while maintaining an appropriate attitude.
- Plan out the day for every ambassador coming into work.
- Able to multitask as the day progresses and gets busier. (EX: 2 calls back to back while talking a guest in front of you)
Ride Operator
SeaWorld Parks & Resorts
2022.08 - 2024.05
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Worked with team members to maintain clean, organized, and safe ride areas for guests.
- Maintained high levels of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Worked with thousands of guests through heavy peak seasons while maintaining composure.
Education
No Degree - Phlebotomy
U.S. Colleges San Diego
San Diego 09.2023
High School Diploma -
San Ysidro High School
San Diego, CA06.2022
Skills
- Customer Service
- Safety Monitoring
- Emergency evacuation procedures
- Policy compliance
- Safety Procedures
- Emergency Procedures
- Strong Work Ethic
- CPR/BLS Certified
Certification
- BLS/CPR Certified through the American Heart Association and through Seaworld Parks & Resorts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ride Operator - Assistant Supervisor
SeaWorld Parks & Resorts
2024.05 - Current
Ride Operator
SeaWorld Parks & Resorts
2022.08 - 2024.05
No Degree - Phlebotomy
U.S. Colleges San Diego
High School Diploma -
San Ysidro High School