Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Bowling

Olathe,KS

Summary

Goal-oriented Human Resources Specialist with 6 years of experience in training protocol development and policy implementation. Strong financial acumen with demonstrated success in budget development and adherence. Accomplished in analyzing company needs and developing long-term solutions to meet personnel objectives.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Call Center Representative

Bank of America
Fort Smith, AR
12.2022 - 08.2023
  • Participated in ongoing training opportunities to enhance skills and stay current on industry best practices for site aides.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Built strong relationships with customers, fostering trust and loyalty through exceptional service.
  • Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.

Site Spec

Keolis
Spotsylvania, Virginia
07.2016 - 05.2022
  • Audited and corrected discrepancies in inventory numbers.
  • Completed physical inventory counts each month.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Completed daily cycle counts to maintain accuracy of records.
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Jailor

CCDC
Tahlequah, OK
05.2014 - 05.2016
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
  • Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.

Program Coordinator

People Incorporated
Sallisaw, OK
01.2008 - 01.2014
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Organized and managed program development from conception through successful execution.
  • Designed program implementation and maintenance plan.

Human Resources Specialist

Army
Barling, AR
08.2007 - 08.2013
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Oversaw and managed hiring process and assisted human resources.
  • Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.

Train Conductor

IRT
Belton, MO
08.2023 - Current
  • Improved on-time delivery rates by efficiently coordinating train schedules and cargo loading.
  • Collaborated with other departments to optimize operations, leading to improved overall efficiency within the company.
  • Established clear communication channels among crew members during high-stress situations which ensured smooth operations.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
  • Negotiated and directed train and rail cars movement.
  • Communicated through various methods to conduct train movement.

Education

High School Diploma -

Vian High School
Vian, OK

Skills

  • Verbal and Written Communication
  • Operational Records Maintenance
  • Time Management
  • Data Documentation
  • Document Preparation
  • Problem Solving
  • Pattern Recognition
  • Organization and Prioritization
  • Clear Communication
  • Materials Requisition
  • Order Checking

Certification

Forklift Operator

CPR/First Aide

Law Enforcement Cleet certified

Macton Jacks

Timeline

Train Conductor

IRT
08.2023 - Current

Call Center Representative

Bank of America
12.2022 - 08.2023

Site Spec

Keolis
07.2016 - 05.2022

Jailor

CCDC
05.2014 - 05.2016

Program Coordinator

People Incorporated
01.2008 - 01.2014

Human Resources Specialist

Army
08.2007 - 08.2013

High School Diploma -

Vian High School

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Angel Bowling