Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGEL BOWLING

Schenectady,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Clerk position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in operation expert role.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Elevance Health
09.2023 - Current
    • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
    • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
    • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
    • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
    • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
    • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
    • Collaborated with team members to develop best practices for consistent customer service delivery.
    • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
    • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
    • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Courier Contractor

Crosstown Courier
08.2021 - 09.2023
  • Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers
  • Safely loaded items into delivery vehicle to minimize damage while in transit
  • Verified package information to check for accuracy and completeness
  • Followed company policies and procedures during shift
  • Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions
  • Logged delivery information in tracking systems to enable real-time delivery status
  • Utilized communication devices to stay in contact with dispatch and provide real-time status updates
  • Built professional relationships with customers and business partners to establish trust and credibility
  • Complied with company and OSHA safety rules and regulations

Machine Operator Technician

Spectrum Plastics
08.2016 - 05.2020
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations
  • Set up and ran machinery to produce exceptional products for industrial needs
  • Operated machining equipment safely with team of operators
  • Maintained equipment performance by lubricating and cleaning components
  • Updated daily production logs and informed management of production incidents or non-conformance issues
  • Kept detailed production records and identified hold-ups
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly

Home Health Care Aide

Neighbors NY
03.2014 - 08.2016
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Traveled to clients' homes to complete healthcare services and promote continuity of care

Pharmacy Technician

Rite-Aid Pharmacy
03.2007 - 05.2014
    • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
    • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
    • Stocked, labeled, and inventoried medication to keep accurate records

Education

High School Diploma -

Argyle Central School
Argyle, NY
06.2005

Skills

  • Performance Improvement
  • Verbal Communication
  • Written Communication
  • Problem resolution
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Documentation
  • Follow-up skills

Timeline

Customer Service Representative

Elevance Health
09.2023 - Current

Courier Contractor

Crosstown Courier
08.2021 - 09.2023

Machine Operator Technician

Spectrum Plastics
08.2016 - 05.2020

Home Health Care Aide

Neighbors NY
03.2014 - 08.2016

Pharmacy Technician

Rite-Aid Pharmacy
03.2007 - 05.2014

High School Diploma -

Argyle Central School
ANGEL BOWLING