Detail-oriented banking professional skilled in collections management and documentation control. Experienced in reviewing account records, following up on missing information, and ensuring accurate file processing. Committed to continuous learning and contributing value in a dynamic business environment.
Work History
Collections Management Documentation Specialist
4 Months
Southern Michigan Bank and Trust | 06.2026 - Current
Reviewed documentation for accuracy, completeness, and compliance with bank procedures.
Categorized records systematically for efficient access and secure storage.
Indexed and organized records for quick retrieval and secure file management.
Tracked missing paperwork and followed up with internal departments for resolution.
Verified signatures, dates, and supporting forms before final file submission.
Adapted quickly to changing document requests while supporting daily operational needs.
Volunteer
8 Months
Branch Area Careers Center | 09.2025 - 05.2026
Organized career resource materials for workshops, job fairs, and classroom support activities.
Prepared meeting rooms and equipment for presentations, training sessions, and recruiting events.
Supported daily center operations by assisting staff with student services and front-desk tasks.
Guided visitors through forms, schedules, and program information with clear communication.
Sent out to help businesses and organizations in town to support them and complete tasks that needed assistance.
Collections Managing Officer - Intern
10 Months
Southern Michigan Bank and Trust | 06.2025 - 04.2026
Monitored delinquent loan accounts and prioritized collection efforts based on payment status.
Contacted customers to discuss overdue balances and establish workable repayment arrangements.
Documented collection activity, payment promises, and account updates in servicing systems.
Reviewed past-due accounts for compliance with bank policies and regulatory requirements.
Maintained accurate records for collection workflows, customer communications, and escalation actions.
Tutor
3 Months
Coldwater Senior High School | 09.2025 - 12.2025
Assessed student understanding and adjusted instruction to address learning gaps.
Supported homework completion and test preparation with targeted review strategies.
Collaborated with teachers to align tutoring sessions with classroom assignments.
Reinforced classroom concepts through individualized tutoring in core academic subjects.
Volunteer work for lowerclassmen students that need work on their subjects or knowledge on a unit.
Education
Associate of Science - Business Administration And Management
Kellogg Community College | Battle Creek, MI | 05-2027
Dean's List 1st & 2nd Semester, 2025-2026
3.5 GPA
High School Diploma
Coldwater Senior High School | Coldwater, MI | 05-2026
Honoree of National Technical Honors Society 2025-2026
Dean's List 1st & 2nd Semesters, 2024-2026
Honor Roll 1st & 2nd Semesters. 2024-2026
Awarded Best Defensive Player (Soccer/JV) 2023
BMMT Southern Michigan Bank & Trust Scholarship Recipient
Completed AP course in AP Pre-Calculus
Relevant Coursework: Business Management Marketing & Technologies
3.8 GPA
Ranked in Top 16% of class
summa cum laude graduate
Awarded Academic All Conference, 2024
Skills
Editing
Regulatory compliance
Data presentation
Digital documentation
Documentation
Record management
Effective communication
Proofreading
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 30 staff members.
Certification
Microsoft Software Training - September 2025
Entrepreneurship of Small Business Training - September 2025
Professional Communication Training - October 2025
Generative AI Foundation Training - November 2025
Marketing Fundamentals Training - November 2025
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
German
Elementary
Timeline
Collections Management Documentation Specialist
Southern Michigan Bank and Trust
06.2026 - CurrentRead More
Volunteer
Branch Area Careers Center
09.2025 - 05.2026Read More
Tutor
Coldwater Senior High School
09.2025 - 12.2025Read More
Collections Managing Officer - Intern
Southern Michigan Bank and Trust
06.2025 - 04.2026Read More
Kellogg Community College
Associate of Science from Business Administration And Management
General Assistant - Collections Management Dept. at Rare Books and Manuscripts Library - Columbia U.General Assistant - Collections Management Dept. at Rare Books and Manuscripts Library - Columbia U.