Angel Brown
Teleperformance USA
Birmingham,AL
8
years of professional experience
Multifaceted customer service expert with 4+ years of sales, improving , and creating safe environments for customers. Expert in solving customer concerns, proving quick and efficient solutions, communication, and building lasting relationships to increase profitability and drive business results.
Work History
Chat Support Representative
11 Months- Provided real-time customer support via chat, resolving inquiries and issues efficiently.
- Collaborated with team members to streamline response protocols and enhance service quality.
- Conducted thorough product knowledge training for new representatives to ensure high-quality customer interactions.
- Monitored chat performance metrics, identifying areas for improvement and implementing best practices.
- Developed FAQs and troubleshooting guides to expedite resolution times for common customer queries.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
Customer Service Representative
9 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Style Consultant
4 Years 5 Months- Greet customers and assist them on the sales floor or fitting room.
- Answer phone calls when customers call the store about specific items while letting them know that is in stock.
- Organized sales floor.
- Restock sales floor
- Markdown items
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Developed wardrobes for over 50 customers to promote public image and self-confidence.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked with loss prevention in monitoring shopper behavior.
- Cross-trained and provided backup support for organizational leadership.
- Tracked sales and service activities and prepared daily reports for management review and analysis
Team Member
9 Months- Greeted customers
- Taking orders
- Cashiering
- Prepared food
- Restocked food items.
- Cleaned / organized work space.
- Assisted with inventory counts and stocking of merchandise.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Managed over 50 customer orders per
Seasonal Fulfillment Team Member
3 Months- Reviewed order slips, picked products and staged merchandize to be shipped.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Created and enforced detailed organization processes to increase quality and service standards.
- Kept work areas neat, clean and free from debris.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Managed over 60 customer orders per day.
Education
No Degree - Cosmetology
High School Diploma
Skills
Customer Service
Microsoft Office
50 WPM Typing Speed
Customer Data Confidentiality
Critical Thinking
Active Listening
Problem-Solving Ability
Excellent Written And Verbal Communication
Telephone Management
Efficient And Detail-Oriented
Computer Proficiency
Microsoft Word
Microsoft Excel
Office Equipment Proficiency
Retail Sales Customer Service
Data entry
Call center experience
Complaint handling
Professional telephone demeanor
Follow-up skills
Appointment scheduling
Timeline
Chat Support Representative
Teleperformance USA
10.2025 - CurrentRead More
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2024 - 08.2025Read More
Style Consultant
Target
06.2020 - 11.2024Read More
Team Member
Chick-fil-A
08.2019 - 05.2020Read More
Seasonal Fulfillment Team Member
Target
10.2018 - 01.2019Read More
George Washington Carver High School
High School Diploma
Read More
Empire Beauty School
No Degree from Cosmetology
Read More