Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Sharon Green

Rome

Summary

My work history on my resume' does not show all of the experience I have. I started in 1989 in the food service management career with Hardee's. I continued working for them until 1997. I went on to manage a warehouse that provided commissary orders for inmates until 1999. This job required upselling. I then was hired as the general manager for Arby's (RTM) until 2000 and was relocated to the Mrs. Winners side of the company until 2004. This was a low volume restaurant that had many inventory and customer service problems. I had to come up with a plan to improve quality of the product and upsell to the customers. I also cold called numerous businesses' to generate catering sales. My team and I, after hard work, achieved the goal of becoming a training restaurant. Sales tripled from when I took it over and employee retention was down. I have also managed a Krystal in 2004-2005. I have worked for a few seasonal at home companies providing customer service, sales, and tech support. I have approximately 2 years experience with work at home customer support, sales and service jobs. I have worked for Amazon, Apple, intuit and Teleteck. I have the skills needed to do this job such as computer navigation, customer service, multitasking, ability to work under pressure, integrity, upbeat attitude, an “I want to help” attitude towards customers and technical support experience. I am currently on disability, but that does not hinder me working from home. I am self sufficient, trustworthy, self accountable, and work well by myself. Authorized to work in the US for any employer

Overview

18
18
years of professional experience

Work History

Chat Support Representative

Coosa Valley Financial Group
Rome, GA
01.2018 - 04.2018
  • Work from home position taking chat messages from representatives for tax support. This was a seasonal position

CSR - Customer Service Representative

Amazon.com
Rome, GA
06.2016 - 12.2016
  • Took inbound calls from customers regarding their accounts and shipping issues. This was a work from home position

CSR - Customer Service Representative

Apple/Kelly Connect
Rome, GA
05.2015 - 11.2015
  • Took inbound calls from customers that needed troubleshooting with IOS. Helped restore locked passwords and Locked phones due to excessive attempts to unlock
  • This was a work from home position

Cashier

Home Depot
Dahlonega, GA
06.2014 - 12.2014
  • Cashier in different brands and updates. 100% accuracy and ability to up sale.

General Manager

Hardees
Rome, GA
07.2011 - 06.2013
  • Responsibilities
  • Everything to do with staffing, training, evaluations, promotions and scheduling of the crew
  • Inventory ordering, control and troubleshooting of losses
  • Insure staff follows strict policy and procedures on food safety and guidelines for company and health department rules
  • Marketing implementation
  • .Customer Service
  • Accomplishments
  • Top 10 managers in the region
  • Increased profits by following strict budget on labor and inventory purchases and control
  • Raised health score from 83 to 92
  • Serve Safe Certified expiration date is 2016
  • Skills Used
  • Quick thinking, customer service, training

Manager

Pirates Cove Adventure golf
Helen, GA
05.2006 - 03.2011
  • Responsibilities
  • Access to company bank account for making deposits, paying all bills including utilities, payroll and taxes without any losses of money
  • Insuring customer enjoyment of the course as well as making it safe and accident free
  • Course cleanliness including landscaping duties and keeping costs down by installing mulch and plants myself
  • Accomplishments
  • Opening and operating the course without any supervision from owners
  • Maintained exceptional safety and security operations with checks conducted hourly
  • Implemented local business’ to help with increasing sales by giving their employees free games in exchange for recommending our course for their enjoyment and handing out coupons.
  • Skills Used
  • Integrity, payroll experience, quick books

General Manager

Mrs. Winner's Chicken & Biscuits
Oakwood, GA
08.2000 - 10.2004
  • Led operational strategy to enhance customer satisfaction and drive repeat business.
  • Streamlined processes to improve efficiency in daily operations and reduce costs.
  • Mentored and trained staff to uphold quality standards and ensure consistent service delivery.
  • Analyzed sales trends to inform inventory management and promotional strategies.
  • Implemented training programs that fostered team development and improved employee retention rates.

Education

Associate - business

Shorter University
Rome, GA
01-2015

Skills

  • Type 40-45 words a minute
  • Android
  • Microsoft Excel
  • Mac OS
  • Phone customer support
  • Microsoft Word
  • Conflict management
  • Experience with windows
  • Open availability
  • Multitasking
  • Typing
  • Follow-up questioning
  • Search engines
  • Warehouse Management
  • Food Service Management
  • Time management
  • Cash handling
  • Customer relationship building
  • Restaurant management
  • Managing customer accounts
  • Technical Proficiency
  • Phone call management
  • Windows
  • Phone communication
  • Client interaction via phone calls
  • Work independently with no supervision
  • Sales Support
  • Customer support
  • Direct sales
  • Customer communication
  • Computer skills
  • Computer operation
  • Call center experience
  • Restaurant experience
  • In-person customer service
  • Upselling
  • POS
  • Microsoft Office
  • Phone etiquette
  • Technical troubleshooting support
  • IOS tech support
  • Inside sales
  • Experience with handling situations that require bad news to customers and employees
  • Math
  • Customer support specialist experience
  • Customer service management
  • Technical Support
  • Individual consumer customer service
  • Customer service
  • Call center experience with Apple and Amazon
  • Computer literacy
  • Mobile devices
  • Email customer support
  • English
  • Windows platforms all versions
  • Live chat

Awards

Highest gross profit increase for quarter November 2002 with RTM and Mrs Winners, Rookie of the quarter March 2002 awarded for having the best financials, Play fair award October 2001 this was awarded due to my treatment of employees and upper management

Timeline

Chat Support Representative

Coosa Valley Financial Group
01.2018 - 04.2018

CSR - Customer Service Representative

Amazon.com
06.2016 - 12.2016

CSR - Customer Service Representative

Apple/Kelly Connect
05.2015 - 11.2015

Cashier

Home Depot
06.2014 - 12.2014

General Manager

Hardees
07.2011 - 06.2013

Manager

Pirates Cove Adventure golf
05.2006 - 03.2011

General Manager

Mrs. Winner's Chicken & Biscuits
08.2000 - 10.2004

Associate - business

Shorter University
Sharon Green