LUIS HERRERA

• Technical support for Mac Computers and any Apple device to include iPhone, iPad, updating iOS software and assisting customers with any issues with devices to include reinstalling iOS software or internet issues etc..
• Schedule, route, and dispatch trips to all manner of providers
• Help coordinate mass transportation when needed
• Administer trips for volunteer/independent drivers and mileage reimbursement program
• Complete all documentation and process tasks associated with mileage mapping and application procedures if responsible for volunteer/independent drivers and mileage reimbursement programs
• Work with transportation providers and health care facilities to resolve problems
• Assign reservations to network providers to ensure that vehicle resources are used most to meet client demand
• Manage with transportation providers
• Ensure accurate trip data input

• For Child Support Customer Service,
• Texas Toll Roads (Including payments, adjustments and credits.)
• Handled customer inquiries and suggestions courteously and professionally
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Answered constant flow of customer calls with minimal wait times
• Answered customer telephone calls promptly to avoid on-hold wait times

• Received and processed incoming phone calls for dedicated clients in accordance with policies, procedures, quality standards, and federal laws and regulations
• Conducted and passed data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing
• Ability to clearly communicate using a clear, distinct voice.

• Sell all products and services offered by Company
• Meet all sales objectives!
• Handle all administrative aspects of sale including: completing customer contracts and warranties, accepting customer payments over phone, handling all concerns regarding bills and filing completed orders
• Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service

• Features
• Handle service inquiries from customers
• Provides efficient, courteous, and assistance in all aspects of product offerings and services
• Researching Business Accounts National wide, putting proposal together for their business wireless lines
• Telecoms Manager business in order to migrate or port wireless lines to Cingular Wireless
• Handling customer billing issues and resolving.
• Calling Plans to save business money
• Offering then best possible plans to suite their business
• Responsible for processing various incoming and outgoing sales
• Focused phone calls for assigned clients and programs policies,
• Procedures, quality standards and federal laws and regulations,
• As required, perform calls to businesses and to qualify new
• Business prospects or generate leads for assigned client and
• Program, ensuring adherence to establish a good working
• Relationship with team members and department contacts in order
• To maintain and improve level of overall service
• Senior Representative: EarthLink
• Answering incoming calls for customers wanting to cancel Internet
• Services with
• EarthLink Internet services
• Advise customer benefits with EarthLink
• Inbound sales representative for EarthLink
• Offering benefits and features to customers calling
• Setting up their accounts.

College or a Technical or Vocational School