Summary
Work History
Education
Skills
Languages
Timeline
Generic

Shukri Mohamed

Minneapolis,MN

Summary

Results-driven professional with experience at Selpal Support Centre, excelling in technical support and customer service. Proven ability to resolve issues efficiently while maintaining accurate records. Strong communication skills and a detail-oriented approach enhance user satisfaction. Fluent in English and Somali, adept at collaborating with teams to improve processes and customer experiences.

Work History

Technical Support Call Center Representative

Selpal Support Centre
2020 - 2023
  • Provided technical assistance to customers via phone, resolving issues efficiently and effectively.
  • Documented customer interactions in CRM system, ensuring accurate record-keeping for future reference.
  • Assisted in troubleshooting software and hardware problems, enhancing user experience and satisfaction.
  • Collaborated with team members to develop best practices for handling customer inquiries and complaints.

Sales Associate

Amal Shopping Mall
2018 - 2020
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Managed inventory levels, ensuring stock availability and organization on sales floor.
  • Collaborated with team members to maintain store appearance and promotional displays.
  • Processed transactions efficiently, ensuring accuracy in cash handling and register operations.

Education

High School Diploma -

Woolhope High School
2013

Skills

Dedicated and detail-oriented

individual with experience in

cashiering and customer support

roles Strong communication

skills and ability to work

effectively both independently

and as part of a team Fluent in

English and Somali

Languages

English
Native or Bilingual
Somali
Native or Bilingual

Timeline

Technical Support Call Center Representative

Selpal Support Centre
2020 - 2023

Sales Associate

Amal Shopping Mall
2018 - 2020

High School Diploma -

Woolhope High School

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Shukri Mohamed