Vernice Jones
Tarboro,NC
Summary
Adept at driving customer engagement and sales growth, my tenure at TheePicasso LLC honed my content creation and strategic planning skills. Excelling in customer service and communication, I've consistently exceeded targets by leveraging my deep understanding of digital platforms and persuasive techniques. My approach blends innovative solutions with a keen sense of direction, ensuring brand excellence across various roles.
Overview
6
6
years of professional experience
Work History
Technical Support Call Center Representative
Focus
, North Carolina
01.2024 - Current
- Assist with merchandise, operating functions
- Create personal connection with guest to make tech look simple
- Provide product benefits, and solutions recommendations
- Sell/Up Sell products on consumer account
- Deescalate upset customer, respond to resolve customer question
Delivery Driver
Uber Eats
Tarboro, NC
07.2022 - Current
Social Media Content Creator
TheePicasso LLC
Tarboro, North Carolina
04.2019 - Current
- Develop content strategies for social media platforms that boost engagement and increase follower base
- Analyze performance metrics to optimize social media campaigns and pinpoint competitive opportunities
- Design, edit, and proofread digital content to maintain brand consistency, and tailor messaging to different audience segments.
Sales Rep/Remote
Verizon Wireless
Tarboro, NC
02.2022 - 01.2024
- Identified client needs and presented tailored communication solutions to drive customer acquisition efforts
- Exceeded sales targets through strategic product demonstrations and persuasive sales techniques
- Contributed to market growth by maintaining a high level of product knowledge and customer service excellence
Education
Bachelor of Christian Education (B.A.) - Theological Studies
True Standard Community College
Greenville06.2020
Associate in Arts (A.A.) - Business
Edgecombe Community College
Tarboro09.2018
Associate in Arts (A.A.) - Business
North Carolina Central University
Durham, NC, US06.2015
Associate in Arts (A.A.) - Digital Photography
Art Institute Raleigh-Durham
Durham07.2014
Skills
- Local Routes Understanding
- Shipping and Packaging
- Map Reading Skills
- Safe Driver Training
- Customer Service
- Time Management
- Excellent Sense of Direction
- Shopping Orders
- Attention to Detail
- Food Delivery
- Inventory and Stocking
- Sales and Promotions
- Basic Math Skills
- Contactless Deliveries
- Serve Customers
- Customer Relationships
- Communication
- Organization
- Sales
- Goal-Oriented
- Self-Motivated
Timeline
Technical Support Call Center Representative
Focus
01.2024 - Current
Delivery Driver
Uber Eats
07.2022 - Current
Sales Rep/Remote
Verizon Wireless
02.2022 - 01.2024
Social Media Content Creator
TheePicasso LLC
04.2019 - Current
Bachelor of Christian Education (B.A.) - Theological Studies
True Standard Community College
Associate in Arts (A.A.) - Business
Edgecombe Community College
Associate in Arts (A.A.) - Business
North Carolina Central University
Associate in Arts (A.A.) - Digital Photography
Art Institute Raleigh-Durham
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