Sadiyo Mohamed Ibrahim
Columbus,OH
Summary
Detail-oriented and compassionate professional with 3+ years of experience in customer service, scheduling, and data entry. Skilled in handling confidential information, supporting diverse clients, and managing high call volumes with patience and professionalism. Familiar with healthcare environments through previous work in a residential care facility. Eager to bring strong communication and organizational skills to a administrative role.
Overview
6
6
years of professional experience
Work History
Technical Support Call Center Representative
Charter Spectrum
05.2022 - Current
- Manage a high volume of inbound calls, providing excellent customer service while troubleshooting internet and account issues. Schedule technician appointments ensuring timely service and accurate documentation. Communicate complex information clearly and professionally adapting to each customer needs.
Warehouse Associate
Torrid Clothing Store
08.2020 - 04.2021
- Accurately picked, packed and prepared customer orders for shipment according to company guidelines. Operated in fast-paced environment while maintaining attention to detail and meeting daily productivity goals. Collaborated with team members and supervisors to complete tasks on time.
Dietary Aide
Heinzerling
07.2019 - 08.2020
- Prepared and delivered meals to residents according to dietary needs and restrictions. Worked closely with nursing and dietary staff to ensure timely and accurate meal service.
Education
No Degree - Technology Fundamentals
Chegg Skills
New York, NY03.2024
High School Diploma -
Franklin Heights High School
Columbus, OH06.2019
Skills
- Excellent customer service and patient communication
- Appointment Scheduling and coordination
- Confidentiality and privacy compliance
- Electronic Health records system familiarity
- Data entry and record organization
- Problem solving and conflict resolution
- Computer and office software
- Adaptability and fast paced environments
- Team collaboration and professionalism
Timeline
Technical Support Call Center Representative
Charter Spectrum
05.2022 - Current
Warehouse Associate
Torrid Clothing Store
08.2020 - 04.2021
Dietary Aide
Heinzerling
07.2019 - 08.2020
No Degree - Technology Fundamentals
Chegg Skills
High School Diploma -
Franklin Heights High School