Katherine Daniels
Dayton
Summary
Dedicated technical support representative with proven skills in troubleshooting, effective communication, and customer satisfaction. Committed to enhancing client experiences through efficient problem-solving.
Overview
5
5
years of professional experience
Work History
Technical Support Call Center Representative
Liveops
United States -Remote
10.2023 - 04.2026
- Provided technical support for diverse software applications, resolving customer inquiries efficiently.
- Diagnosed and troubleshot hardware and software issues, ensuring timely resolutions for clients.
- Assisted in developing knowledge base articles to enhance team training and streamline processes.
- Collaborated with cross-functional teams to identify recurring issues and implement effective solutions.
- Provided technical support for software and hardware issues via phone, ensuring customer satisfaction.
Customer Service Representative Health
Liveops
United States -Remote
04.2023 - 04.2024
- Resolved customer inquiries through multiple communication channels, ensuring prompt and accurate responses.
- Enhanced customer satisfaction by effectively troubleshooting issues and providing tailored solutions.
- Maintained detailed records of customer interactions using CRM software for improved service delivery.
- Collaborated with team members to streamline processes, reducing response times for customer requests.
- Managed inbound customer inquiries regarding health insurance benefits and services.
- Assisted patients in scheduling appointments and navigating healthcare systems efficiently.
Customer Service Representative Insurance Claims
Liveops
United States -Remote
01.2021 - 01.2023
- Resolved customer inquiries, ensuring satisfaction through effective communication and problem-solving techniques.
- Managed high-volume call queues, maintaining a consistent level of service quality and efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Criminal Justice
Post University
Waterbury, CTMaster of Science - Psychology
Walden University
Minneapolis, MN08-2009
Skills
- Follow-up techniques
- Remote support
- Network connectivity
- Software knowledge
- Customer service
- Active listening
Timeline
Technical Support Call Center Representative
Liveops
10.2023 - 04.2026
Customer Service Representative Health
Liveops
04.2023 - 04.2024
Customer Service Representative Insurance Claims
Liveops
01.2021 - 01.2023
Bachelor of Science - Criminal Justice
Post University
Master of Science - Psychology
Walden University