Marisa Mora
Tampa,FL
Summary
Proven ability to enhance customer satisfaction through effective problem-solving and strong communication skills. Recognized for increasing ticket resolution rates and fostering positive customer relationships, contributing to overall team success.
Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills.
Overview
3
3
years of professional experience
Work History
Technical Support Call Center Representative
OneTouch Direct
01.2025 - 03.2025
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Proactively identified trends in customer issues, enabling faster resolution times and improved overall performance.
- Maintained a high first call resolution rate through active listening, problem-solving skills, and in-depth product knowledge.
Sales Associate
Mister Car Wash
08.2024 - 01.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
City BBQ
07.2023 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Sales Associate
Goodwill
04.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Warren Central Highschool
Indianapolis, IN06-2024
Skills
- Follow-up techniques
- Remote support
- Network connectivity
- Software knowledge
- Verbal and written communication
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Retail store operations
- Building rapport
- Fraud detection
Timeline
Technical Support Call Center Representative
OneTouch Direct
01.2025 - 03.2025
Sales Associate
Mister Car Wash
08.2024 - 01.2025
Sales Associate
City BBQ
07.2023 - 07.2024
Sales Associate
Goodwill
04.2022 - 05.2023
High School Diploma -
Warren Central Highschool
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