Stephanie Jones
Irvington,NJ
Summary
Proven Technical Support Specialist with a track record at Comcast, Xfinity, where I enhanced customer satisfaction by swiftly resolving complex technical issues. Skilled in remote support and technical troubleshooting, I consistently surpassed performance metrics. My approach combines effective follow-up techniques with comprehensive software knowledge, driving significant improvements in client system uptime.
Overview
23
23
years of professional experience
Work History
Technical Support Call Center Representative
Comcast, Xfinity
01.2000 - 04.2023
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Utilized remote access tools when necessary to diagnose problems quickly, minimizing downtime for clients'' systems.
- Consistently met or exceeded performance metrics, contributing positively to overall department results.
- Balanced multiple priorities simultaneously while providing effective technical assistance over the phone or via chat support channels.
Education
High School Diploma -
Barringer High School
Newark, NJSkills
- Follow-up Techniques
- Remote Support
- Network Connectivity
- Software Knowledge
- Technical Troubleshooting
Timeline
Technical Support Call Center Representative
Comcast, Xfinity
01.2000 - 04.2023
High School Diploma -
Barringer High School
Similar Profiles
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
LE Combs, JrLE Combs, Jr
COMTECH 5 at Comcast, XfinityCOMTECH 5 at Comcast, Xfinity
James MacnaughtJames Macnaught
NOC Technician at Comcast, XfinityNOC Technician at Comcast, Xfinity
Kamila SilverKamila Silver
Retail Sales Consultant at Comcast XfinityRetail Sales Consultant at Comcast Xfinity
Sharifah KhanSharifah Khan
Senior Cash Supervisor at Brinks IncSenior Cash Supervisor at Brinks Inc