Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Angel Cerda

3097 Maple Dr NE ,GA

Summary

Dynamic professional with a proven track record in customer care at MPC. Inc, technical support at Verizon Wireless, and creative design at Hobby Lobby. Excelled in project management and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in Microsoft Office and adaptability, consistently achieving goals with keen attention to detail and organization.

Overview

8
8
years of professional experience

Work History

Customers Care Service

MPC. Inc
09.2020 - Current
Greeting and Seating Customers
  • Welcoming customers as they arrive, making them feel comfortable, and leading them to their seats.
  • Taking Orders
    Accurately taking customers' food and beverage orders, ensuring clear communication of preferences or dietary restrictions.
  • Delivering Food and Beverages
    Serving food and drinks promptly and with attention to detail, ensuring that the customer’s needs are met.
  • Attending to Customer Needs
    Ensuring customers are comfortable and satisfied throughout their meal by checking in periodically.
  • Resolving Issues or Complaints
    Quickly addressing any problems or dissatisfaction with the food, service, or environment.

Technically Support

Verizon Wireless
06.2018 - 09.2020
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Floral Designer

Hobby Lobby
08.2016 - 03.2018
  • Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
  • Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
  • Maintained a clean and organized work environment, adhering to safety standards and minimizing potential hazards for staff and customers.
  • Adapted quickly to changing trends in the floral industry, acquiring new skills as needed to effectively serve diverse client needs.

Education

Esthetician - Skin Care

International School of Skin, Nailcare & Massage
Atlanta, GA
11.2024

Bachelor Of Liberal Arts - Education

California State University, Fresno
Fresno, CA
05.2020

Skills

    -Proficient in Microsoft Office, Excel, & Powerpoint

    - Project management: leading projects, managing timeline, and coordinating resources

    -Facilitation

    -Time management and Organization

    -Attention to detail

    -Adaptability/ Flexibility

Community Service

Volunteer in Atlanta Woman’s Expo providing services like Eyelash Extensions, Lash Tint, and skin consultations.

Timeline

Customers Care Service

MPC. Inc
09.2020 - Current

Technically Support

Verizon Wireless
06.2018 - 09.2020

Floral Designer

Hobby Lobby
08.2016 - 03.2018

Esthetician - Skin Care

International School of Skin, Nailcare & Massage

Bachelor Of Liberal Arts - Education

California State University, Fresno
Angel Cerda