Michael Ritchey
Summary
Dynamic Technical Operations Engineer with extensive experience at Amazon Web Services, adept at managing complex projects and delivering innovative solutions. Proven ability in cable pathway design and customer relationship management, ensuring timely and efficient installations. Skilled in fiber optics and project management, consistently exceeding expectations in high-pressure environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul>
Equinix Data Center
05.2024 - Current
- Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.
<ul> <li>Manage vendors with the installation of the network and cabling infrastructure at the data centers. Manage and deliver small, medium, and large-scale projects on time and on budget. Ability to make independent contributions, as well as the ability to work with multiple teams to deliver results. Ensure adherence to timelines. Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. Work closely with our Install/Deployment Technicians, Supply Chain and Procurement, Network Engineers, and other Technical Project Manager teams to ensure fast, smooth delivery of on-demand customer capacity. Excellent judgment and analytical skills, ability to prioritize tasks based on fluctuating needs. - Strong prioritization and time management abilities. Experience in core project management disciplines, including scope, schedule, budget, quality, along with risk, and critical path management. Able to be organized, and able to work effectively under time pressure. Leading network builds on the ground, working directly with facilities management, construction, network engineering, and capacity planning. Collaborate with network engineers to shift traffic onto newly installed cabling and network devices. Bid out new data center jobs to multiple vendors, and ensure consistency with vendor costs and timelines. Awarded vendor jobs and processed POs. Created all room diagrams in IAD, and new region launches to include rack, space, power, and cooling, to ensure a consistent networking footprint. Remotely assisted global technicians in solving project issues. Updated databases for device locations and status of networking equipment. Installing and configuring Juniper and Cisco networking devices. Traveled to different clusters to assist in scaling projects and new site/region builds. Created and maintained scope of work documents to be used to engage external contractors. Build, install, and configure ADVA, Cisco, and Ciena DWDM optical networking hardware. Partner with stakeholders and other teams to produce a successful timeline for deliverables needed by dates. I started in October 2014 as a temp, converted to Amazon in April 2015.</li> </ul>
Amazon Web Services
04.2015 - 11.2023
- Manage vendors with the installation of the network and cabling infrastructure at the data centers. Manage and deliver small, medium, and large-scale projects on time and on budget. Ability to make independent contributions, as well as the ability to work with multiple teams to deliver results. Ensure adherence to timelines. Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. Work closely with our Install/Deployment Technicians, Supply Chain and Procurement, Network Engineers, and other Technical Project Manager teams to ensure fast, smooth delivery of on-demand customer capacity. Excellent judgment and analytical skills, ability to prioritize tasks based on fluctuating needs. - Strong prioritization and time management abilities. Experience in core project management disciplines, including scope, schedule, budget, quality, along with risk, and critical path management. Able to be organized, and able to work effectively under time pressure. Leading network builds on the ground, working directly with facilities management, construction, network engineering, and capacity planning. Collaborate with network engineers to shift traffic onto newly installed cabling and network devices. Bid out new data center jobs to multiple vendors, and ensure consistency with vendor costs and timelines. Awarded vendor jobs and processed POs. Created all room diagrams in IAD, and new region launches to include rack, space, power, and cooling, to ensure a consistent networking footprint. Remotely assisted global technicians in solving project issues. Updated databases for device locations and status of networking equipment. Installing and configuring Juniper and Cisco networking devices. Traveled to different clusters to assist in scaling projects and new site/region builds. Created and maintained scope of work documents to be used to engage external contractors. Build, install, and configure ADVA, Cisco, and Ciena DWDM optical networking hardware. Partner with stakeholders and other teams to produce a successful timeline for deliverables needed by dates. I started in October 2014 as a temp, converted to Amazon in April 2015.
<ul> <li>I worked on the ITA and FEMA contracts. Demolition of old cabling, cable support systems, workstation outlets, jacks, and patch panels. Build out a new telecommunication room, relay racks, and cable support system. Installation of a new copper and fiber backbone. Termination of new backbone. Installation of new Cat 6 cabling to the workstation. Termination of new workstation cabling. Tested all cabling with the Fluke DTX-1800. Installation of a white noise system.</li> </ul>
SMS Data/Metrotel
05.2013 - 10.2014
- I worked on the ITA and FEMA contracts. Demolition of old cabling, cable support systems, workstation outlets, jacks, and patch panels. Build out a new telecommunication room, relay racks, and cable support system. Installation of a new copper and fiber backbone. Termination of new backbone. Installation of new Cat 6 cabling to the workstation. Termination of new workstation cabling. Tested all cabling with the Fluke DTX-1800. Installation of a white noise system.
<ul> <li>Working on ITA contracts. Install, repair, and maintain network, telephone, and telecommunications systems. Assemble the equipment and install the wiring. Qualify and test fiber optic and copper network cabling. Installs long runs of cables and terminates them. Communicates with, and provides status to, customers directly. I work for Virginia Commonwealth University, the Pentagon, and the National Navy Medical Center. Circuit types include SIPR and NIPR. 16+ years' experience with voice, data, and LAN/WAN communications systems. Dress and route cable into telecommunications closets, modular furniture, and other work-area outlets. Test, troubleshoot, and document test results for cabling. Firestop various types of cable penetrations. Build out telecommunication and equipment rooms. Install patch panels, wire management components, etc. Working knowledge of the National Electric Code (NEC) and BICSI Standards. Working knowledge and understanding of ANSI, TIA, and EIA cabling standards. Understanding of DOD networking environments, such as SIPRNet and NIPRNet.</li> </ul>
C3I/Comint Systems
12.2010 - 04.2013
- Working on ITA contracts. Install, repair, and maintain network, telephone, and telecommunications systems. Assemble the equipment and install the wiring. Qualify and test fiber optic and copper network cabling. Installs long runs of cables and terminates them. Communicates with, and provides status to, customers directly. I work for Virginia Commonwealth University, the Pentagon, and the National Navy Medical Center. Circuit types include SIPR and NIPR. 16+ years' experience with voice, data, and LAN/WAN communications systems. Dress and route cable into telecommunications closets, modular furniture, and other work-area outlets. Test, troubleshoot, and document test results for cabling. Firestop various types of cable penetrations. Build out telecommunication and equipment rooms. Install patch panels, wire management components, etc. Working knowledge of the National Electric Code (NEC) and BICSI Standards. Working knowledge and understanding of ANSI, TIA, and EIA cabling standards. Understanding of DOD networking environments, such as SIPRNet and NIPRNet.
<ul> <li>Work on Bolling Air Force Base. Install, test, label, and document horizontal, backbone, and other types of cable systems. Build out the closet. Install 1 Cat5e, 2 Cat6, and 1 12-strand Multimode Fiber Optic cable per station. Gather materials together for each job. Meet the scheduled deadlines for the jobs that are assigned to me. Test all cabling installed by me or the crew that I oversaw with the Fluke DTX. All termination was done using Panduit products. They used Opticom connectors for their fiber needs. (ST, SC, and LC) use the Fluke DTX OTDR to troubleshoot the fiber optics. Move all equipment over to the new Panduit cabinets after hours, during the window of time allowed. I had access to Cisco Works. I am in the process of trying to start some CCNA classes.</li> </ul>
POWERSOLV INC.
05.2008 - 12.2010
- Work on Bolling Air Force Base. Install, test, label, and document horizontal, backbone, and other types of cable systems. Build out the closet. Install 1 Cat5e, 2 Cat6, and 1 12-strand Multimode Fiber Optic cable per station. Gather materials together for each job. Meet the scheduled deadlines for the jobs that are assigned to me. Test all cabling installed by me or the crew that I oversaw with the Fluke DTX. All termination was done using Panduit products. They used Opticom connectors for their fiber needs. (ST, SC, and LC) use the Fluke DTX OTDR to troubleshoot the fiber optics. Move all equipment over to the new Panduit cabinets after hours, during the window of time allowed. I had access to Cisco Works. I am in the process of trying to start some CCNA classes.
<ul> <li>Pick up equipment for the local area I am working out of. Scan all equipment for serial numbers, asset tags, and model numbers. Note whether they are being installed or removed. If they are being removed. I will box it up and take it to DHL for shipping. Email my company with waybill numbers, so they can track it. All work was done in the evening hours after the bank closed. The work was for the VoIP project. I was on the Readiness Team. I went to the bank to get all the equipment ready for the Conversion Team. Updated the router with a PRI, Aim cue, Nm cue, or FSX, NM-HD-2VE cards. Add memory, or install a new router if need be. Change out 24-port Cisco switches for 48-port Cisco switches, or install another 24-port Cisco switch. Replace the 1500 APC ups with a 2200 APC ups. Once the system is upgraded and ready for the VoIP phones, I will install two 7960 Cisco phones and one 7906 Cisco phone. The bank had a testing procedure for phones that we had to follow. If everything went well, we would put the pass paperwork on the phones and leave the training paperwork on the manager's desk. If it did not pass and could not be fixed during that visit, we leave the unsuccessful paperwork, and let them know it would need a return visit to finish up. Sometimes, when I reboot the router, it will come up in the correct IOS. If not, I would take the flash out and load the flash with the correct iOS.</li> </ul>
Technisource
12.2007 - 04.2008
- Pick up equipment for the local area I am working out of. Scan all equipment for serial numbers, asset tags, and model numbers. Note whether they are being installed or removed. If they are being removed. I will box it up and take it to DHL for shipping. Email my company with waybill numbers, so they can track it. All work was done in the evening hours after the bank closed. The work was for the VoIP project. I was on the Readiness Team. I went to the bank to get all the equipment ready for the Conversion Team. Updated the router with a PRI, Aim cue, Nm cue, or FSX, NM-HD-2VE cards. Add memory, or install a new router if need be. Change out 24-port Cisco switches for 48-port Cisco switches, or install another 24-port Cisco switch. Replace the 1500 APC ups with a 2200 APC ups. Once the system is upgraded and ready for the VoIP phones, I will install two 7960 Cisco phones and one 7906 Cisco phone. The bank had a testing procedure for phones that we had to follow. If everything went well, we would put the pass paperwork on the phones and leave the training paperwork on the manager's desk. If it did not pass and could not be fixed during that visit, we leave the unsuccessful paperwork, and let them know it would need a return visit to finish up. Sometimes, when I reboot the router, it will come up in the correct IOS. If not, I would take the flash out and load the flash with the correct iOS.
<ul> <li>Terminate twisted-pair cables. Terminate RJ-11 and RJ-45 jacks. Install patch panels, 110 blocks, and 66 blocks. Install and troubleshoot T-1s and analog trunks. Perform all service and installation activities assigned in compliance with all local, state laws, and regulations, and in accordance with company-provided installation standards. Comfortable and efficient working without immediate supervision, and adapts to rapidly changing business conditions and requests. Capable of conducting all aspects of assigned events in a professional, timely manner, conforming to instructed standards of attitude, conduct, and interaction. Circuit and technical solutions include the use of fiber, copper, media converters, modems, and CSU/DSUs. Proficient with Microsoft Visio, Excel, Word, and PowerPoint. Ability to install, stitch, and lace cable (Chicago). Ability to lug, crimp, stitch, lace, and terminate all types and sizes of cable. Configure, implement, and maintain complex voice, data, and network communications systems. Perform port activations on Cisco switches.</li> </ul>
AFL Network Services
05.2006 - 11.2007
- Terminate twisted-pair cables. Terminate RJ-11 and RJ-45 jacks. Install patch panels, 110 blocks, and 66 blocks. Install and troubleshoot T-1s and analog trunks. Perform all service and installation activities assigned in compliance with all local, state laws, and regulations, and in accordance with company-provided installation standards. Comfortable and efficient working without immediate supervision, and adapts to rapidly changing business conditions and requests. Capable of conducting all aspects of assigned events in a professional, timely manner, conforming to instructed standards of attitude, conduct, and interaction. Circuit and technical solutions include the use of fiber, copper, media converters, modems, and CSU/DSUs. Proficient with Microsoft Visio, Excel, Word, and PowerPoint. Ability to install, stitch, and lace cable (Chicago). Ability to lug, crimp, stitch, lace, and terminate all types and sizes of cable. Configure, implement, and maintain complex voice, data, and network communications systems. Perform port activations on Cisco switches.
Education
GED -
01/1997
01.1997
Skills
- Ability to design, develop, and deploy innovative solutions to address operational challenges, including Visio, AutoCAD, and the Microsoft Office suite; read and interpret blueprint drawings; and project manage builds from the start of initiation to handoff to operations Maintain and create new deployment guides for network racks, and train other team members on processes for the new builds Proficient in problem solving, training and developing skills, and sharing knowledge with my peers Able to work independently, cable pathway design, quality control for telecommunications structured cabling infrastructure projects, including Category 6/6A cabling, and fiber optics, OTRD testing, fusion splicing, and visual fault locator testing
Certification
BICSI level 1, BICSI level 2, Wire Scope 350 training, Nelson firestop training, Nortel Norstar installation, programming, maintenance, Ortronics training.
Certifications-Siemons, OSHA 30, Corning, Hellarmann Tyton
References
References available upon request.
Classes Currently Enrolled
Network + (N10-008), Security + (SY0-701), Python, Juniper (JN0-104, Cisco (CCNA 200-301), PMP, PSM I
Equipment Worked on
AT&T Merlin 206,410,820 and 1030 key systems, Cisco 2600 & 3600 routers, Cisco Catalyst 1900, 2900, 5000, 5500, 6000 and 6500, Bay Networks token ring concentrator, Lucent G3 PBX, ACS partner key systems, Nortel key systems, DMC12, EDGE CORE, Juniper, Quanta, ADVA, Ciena
Timeline
<ul> <li>Managed and prioritized service requests to meet customer deadlines and expectations. Maintain detailed written records, and provide audit reports on customer equipment. Update asset databases and other internal systems. Rack and stack customer equipment in data center environments, and install circuits requiring advanced fiber terminations using a fusion splicer. Set up telecom cabinets, fiber trays, and cage wiring for customer equipment. Perform installation, testing, and modification of cross-connects, including coax, fiber, twisted pair copper, and other cabling, according to SOPs. Support standard data center cross-connect work orders (installs, terminations, modifications). Install 'across-connect' circuits, such as switched or multiplexed circuits. Troubleshoot fiber and copper circuits, and collaborate with the networking team as needed. Work with customers to resolve issues, supporting standard testing and installations of their assets. Regularly communicate with customers, providing updates and troubleshooting support. Deliver exceptional customer service, and raise any issues to the appropriate teams. Provide on-site support, including access control, and escorting services for customers. Support customers with inbound and outbound shipments, including inventory management, and staging.</li> </ul>
Equinix Data Center
05.2024 - Current
<ul> <li>Manage vendors with the installation of the network and cabling infrastructure at the data centers. Manage and deliver small, medium, and large-scale projects on time and on budget. Ability to make independent contributions, as well as the ability to work with multiple teams to deliver results. Ensure adherence to timelines. Deliver sustainable and repeatable solutions and processes, always with an eye on improvement. Work closely with our Install/Deployment Technicians, Supply Chain and Procurement, Network Engineers, and other Technical Project Manager teams to ensure fast, smooth delivery of on-demand customer capacity. Excellent judgment and analytical skills, ability to prioritize tasks based on fluctuating needs. - Strong prioritization and time management abilities. Experience in core project management disciplines, including scope, schedule, budget, quality, along with risk, and critical path management. Able to be organized, and able to work effectively under time pressure. Leading network builds on the ground, working directly with facilities management, construction, network engineering, and capacity planning. Collaborate with network engineers to shift traffic onto newly installed cabling and network devices. Bid out new data center jobs to multiple vendors, and ensure consistency with vendor costs and timelines. Awarded vendor jobs and processed POs. Created all room diagrams in IAD, and new region launches to include rack, space, power, and cooling, to ensure a consistent networking footprint. Remotely assisted global technicians in solving project issues. Updated databases for device locations and status of networking equipment. Installing and configuring Juniper and Cisco networking devices. Traveled to different clusters to assist in scaling projects and new site/region builds. Created and maintained scope of work documents to be used to engage external contractors. Build, install, and configure ADVA, Cisco, and Ciena DWDM optical networking hardware. Partner with stakeholders and other teams to produce a successful timeline for deliverables needed by dates. I started in October 2014 as a temp, converted to Amazon in April 2015.</li> </ul>
Amazon Web Services
04.2015 - 11.2023
<ul> <li>I worked on the ITA and FEMA contracts. Demolition of old cabling, cable support systems, workstation outlets, jacks, and patch panels. Build out a new telecommunication room, relay racks, and cable support system. Installation of a new copper and fiber backbone. Termination of new backbone. Installation of new Cat 6 cabling to the workstation. Termination of new workstation cabling. Tested all cabling with the Fluke DTX-1800. Installation of a white noise system.</li> </ul>
SMS Data/Metrotel
05.2013 - 10.2014
<ul> <li>Working on ITA contracts. Install, repair, and maintain network, telephone, and telecommunications systems. Assemble the equipment and install the wiring. Qualify and test fiber optic and copper network cabling. Installs long runs of cables and terminates them. Communicates with, and provides status to, customers directly. I work for Virginia Commonwealth University, the Pentagon, and the National Navy Medical Center. Circuit types include SIPR and NIPR. 16+ years' experience with voice, data, and LAN/WAN communications systems. Dress and route cable into telecommunications closets, modular furniture, and other work-area outlets. Test, troubleshoot, and document test results for cabling. Firestop various types of cable penetrations. Build out telecommunication and equipment rooms. Install patch panels, wire management components, etc. Working knowledge of the National Electric Code (NEC) and BICSI Standards. Working knowledge and understanding of ANSI, TIA, and EIA cabling standards. Understanding of DOD networking environments, such as SIPRNet and NIPRNet.</li> </ul>
C3I/Comint Systems
12.2010 - 04.2013
<ul> <li>Work on Bolling Air Force Base. Install, test, label, and document horizontal, backbone, and other types of cable systems. Build out the closet. Install 1 Cat5e, 2 Cat6, and 1 12-strand Multimode Fiber Optic cable per station. Gather materials together for each job. Meet the scheduled deadlines for the jobs that are assigned to me. Test all cabling installed by me or the crew that I oversaw with the Fluke DTX. All termination was done using Panduit products. They used Opticom connectors for their fiber needs. (ST, SC, and LC) use the Fluke DTX OTDR to troubleshoot the fiber optics. Move all equipment over to the new Panduit cabinets after hours, during the window of time allowed. I had access to Cisco Works. I am in the process of trying to start some CCNA classes.</li> </ul>
POWERSOLV INC.
05.2008 - 12.2010
<ul> <li>Pick up equipment for the local area I am working out of. Scan all equipment for serial numbers, asset tags, and model numbers. Note whether they are being installed or removed. If they are being removed. I will box it up and take it to DHL for shipping. Email my company with waybill numbers, so they can track it. All work was done in the evening hours after the bank closed. The work was for the VoIP project. I was on the Readiness Team. I went to the bank to get all the equipment ready for the Conversion Team. Updated the router with a PRI, Aim cue, Nm cue, or FSX, NM-HD-2VE cards. Add memory, or install a new router if need be. Change out 24-port Cisco switches for 48-port Cisco switches, or install another 24-port Cisco switch. Replace the 1500 APC ups with a 2200 APC ups. Once the system is upgraded and ready for the VoIP phones, I will install two 7960 Cisco phones and one 7906 Cisco phone. The bank had a testing procedure for phones that we had to follow. If everything went well, we would put the pass paperwork on the phones and leave the training paperwork on the manager's desk. If it did not pass and could not be fixed during that visit, we leave the unsuccessful paperwork, and let them know it would need a return visit to finish up. Sometimes, when I reboot the router, it will come up in the correct IOS. If not, I would take the flash out and load the flash with the correct iOS.</li> </ul>
Technisource
12.2007 - 04.2008
<ul> <li>Terminate twisted-pair cables. Terminate RJ-11 and RJ-45 jacks. Install patch panels, 110 blocks, and 66 blocks. Install and troubleshoot T-1s and analog trunks. Perform all service and installation activities assigned in compliance with all local, state laws, and regulations, and in accordance with company-provided installation standards. Comfortable and efficient working without immediate supervision, and adapts to rapidly changing business conditions and requests. Capable of conducting all aspects of assigned events in a professional, timely manner, conforming to instructed standards of attitude, conduct, and interaction. Circuit and technical solutions include the use of fiber, copper, media converters, modems, and CSU/DSUs. Proficient with Microsoft Visio, Excel, Word, and PowerPoint. Ability to install, stitch, and lace cable (Chicago). Ability to lug, crimp, stitch, lace, and terminate all types and sizes of cable. Configure, implement, and maintain complex voice, data, and network communications systems. Perform port activations on Cisco switches.</li> </ul>
AFL Network Services
05.2006 - 11.2007
GED -
01/1997
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