Ameerah Allen
Newark,NJ
Summary
Security Guard with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Conscientious Security Guard adept at managing security risks with ease and using judgment to resolve problem situations. Focused, detail-oriented Security Guard with more than 10 years protecting corporate assets and maintaining safety. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable Customer Service Agent provides dedicated support for CRM. High-level customer service over more than 10 years for answering queries and assisting troubleshooting. Outgoing, efficient demeanor with capacity to multi-task at high levels to maintain client satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Supervisor
Equinix Data Center
Newark
07.2015 - Current
- Surveillance Skills, Judgment, Safety Management, Surveillance Skills
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment and access points; permitting entry and obtain by sounding alarms, prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Complete reports by recording observations, information, occurrences and surveillance activities; interviewing witnesses; obtaining signatures
- Maintain environment by monitoring and setting building and equipment controls, organization's stability and reputation by complying with legal requirements
- Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques, contribute to team effort by accomplishing related results as needed
- Ensure the security, safety and well-being of all personnel, visitors and the premises, provide excellent customer service
- Adhere to all company service and operating standards respond to emergencies to provide necessary assistance to employees and customers, protect the company's assets is the most importance, Safe from theft, fire Loss of power and other safety issue.
Security Officer
Gateway Security Inc.
Newark
10.2011 - 04.2015
- Circulated among visitors, patrons and employees to preserve order and protect property
- Monitored and authorized entrance and departure of employees and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Secured all doors in the office and main building after hours.
Security Officer
Gate Safe
Newark
01.2008 - 10.2011
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Detected suspicious activities and watched for criminal acts and rule infractions
- Seal and secure food before leaving dock area to be delivered to the airport
- Prepared all document for seal verification
- Check all food for carts for prohibited items.
Child Care Provider
In home Day Care
07.2005 - 09.2009
- In-home daycare operators provide care to children in their homes for other parents who may be working or unavailable during the day
- Daycare providers play games with children, supervise outside play, ensure children rest and provide meals and snack.
Security Officer
Bowles Corporate Services
Clifton
01.2007 - 01.2008
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Record and reported all incidents
- Inspected equipment, structures and materials to identify the cause of errors and defects
- Denied entrance to the building to unauthorized persons.
Samna Transportation
07.2005 - 07.2007
- Follow safety rules as students are boarding and exiting buses, and as they cross streets near bus stop
- Comply with traffic regulations to operate vehicles in a safe and courteous manner
- Picking up and drop off students at regularly scheduled neighborhood locations, following strict time schedules.
Basic Food
01.2004 - 01.2006
- Responsible for charging customers for food and beverages
- Handled cash, checks, credit cards
- Resolved customers complaints.
Dunking' Donut
Newark , NJ
03.1999 - 07.2001
- Responsibilities include operating cash registers, greeting customers
- Taking food and drink orders and completing transactions
- Cashiers also regularly clean workstations, brew and grind coffee, restock cups and food items, and assist bakers.
Payless Beepers
- Greet walk-in customers
- Answer, screen and forward telephone calls
- Contribute to the security of the office by helping to monitor visitors' access.
Education
High School Diploma -
Independence High School
01.2001
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- Security Team Leadership
- Customer service-oriented
- Flexible
- Works well under pressure
- Supervisory
- Security
Certification
- CPR
- SORA
- FIREARM PERMIT
Timeline
Security Supervisor
Equinix Data Center
07.2015 - Current
Security Officer
Gateway Security Inc.
10.2011 - 04.2015
Security Officer
Gate Safe
01.2008 - 10.2011
Security Officer
Bowles Corporate Services
01.2007 - 01.2008
Child Care Provider
In home Day Care
07.2005 - 09.2009
Samna Transportation
07.2005 - 07.2007
Basic Food
01.2004 - 01.2006
Dunking' Donut
03.1999 - 07.2001
Payless Beepers
High School Diploma -
Independence High School
- CPR
- SORA
- FIREARM PERMIT
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