Kimberly Rillamas
Stockton,CA
Summary
A committed Security Supervisor with integrity, honesty and dedication. Quick-learning and highly professional in all situations. Personable leader, comfortable interacting with people from diverse cultures and backgrounds. Versed in training guards on various concepts, patrolling grounds, and compiling records based on observations and findings. Offers skills in decision-making and problem-solving. A hardworking, organized employee with customer service, multitasking, and time management abilities. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Healthcare Security Shift Supervisor
Allied Universal At Adventist Health Lodi Memorial
Lodi, CA
02.2022 - Current
- Supervise security team
- Assist and coach security professionals at each post
- Patrol interior, exterior, and other assigned clinics
- Interview applicants, train new hires, and ensure all new hires documents are ready for onboard hiring
- Organize compliance folders to ensure all security professional documents are compliant
- Assist with finding coverage for shifts
- Conduct fire drills
- Gather, organize, and send applicable paperwork and documents to Emergency Management Supervisor
- Respond to emergency and non emergency situations
- Attend meetings with leadership and directors
- Prepare and review incident reports
- Order and maintain inventory of supplies
- Competency skills and evaluation performance on security professionals
Health Information Management Technician
Adventist Health Lodi Memorial
Lodi, CA
11.2021 - 02.2022
- Retrieve and reconcile all medical records from all nursing units
- Prep, scan, and validate all medical records
- File paper records and pull patient charts
- Assist physicians with inquires regarding chart deficiencies
Healthcare Security Professional
Allied Universal At Adventist Health Lodi Memorial
Lodi, CA
02.2020 - 09.2021
- Perform thermal screening to incoming visitors and all employees
- Patrol and oversee the safety of staff and patients
- Acted as officer in charge (when manager is off duty) to manage the security team and rotation patrol
- Respond to codes and incidents as dispatched; providing assistance as needed
- Prepare incident reports and other documents required
Interim Security Manager
Allied Universal At Adventist Health Lodi Memorial
Lodi, CA
03.2021 - 05.2021
- Oversee security team
- Create, modify, and manage post schedules to ensure adequate coverage at all times
- Interview and hire qualified applicants to fill open positions
- Ensures all daily, weekly, and biweekly deadlines are consistently met
- Prepare and run all required reports as directed by managers
- Took appropriate action as necessary to address any report discrepancies and/or operational issues
Healthcare Customer Care Associate
Adventist Health Lodi Memorial
Lodi, CA
11.2013 - 02.2020
- Greet all patients, visitors, and staff
- Maintain positive guest relations
- Issued visitor passes and maintained a log of how many visitors are with patients
- Professional phone etiquette
- Maintain a calm demeanor during any volatile customer interaction
- Trained new employees
- Completed data entry, organized, and maintained daily security statistics, records, and filing
Directory Assistance Operator
AT&T
Stockton, CA
07.1993 - 12.2012
- Performed general clerical tasks such as filing, typing, and paper processing
- Communicated with customers needs and issues
- Review and analyze billing requirements/alternatives
- Processed claim adjustments, payment arrangements, directory listings and customer billing
- Conducted peer evaluations and assisted managements with training operators on new services offered by the company
Education
Associate of Arts - Humanities
San Joaquin Delta College
Stockton, CA05-1993
Skills
- Supervision
- Leadership
- Customer Service
- Communication
- Scanning
- Filing
- Organization
- Flexibility
- Professional Phone Etiquette
- Multitasking
- Coordinator
- Responsibility
- Teamwork
Certification
- Bureau of Security and Investigative Services (BSIS) Guard Card
- CPR
- Hazardous Waste Operations and Emergency Response (HAZWOPER)
Timeline
Healthcare Security Shift Supervisor
Allied Universal At Adventist Health Lodi Memorial
02.2022 - Current
Health Information Management Technician
Adventist Health Lodi Memorial
11.2021 - 02.2022
Interim Security Manager
Allied Universal At Adventist Health Lodi Memorial
03.2021 - 05.2021
Healthcare Security Professional
Allied Universal At Adventist Health Lodi Memorial
02.2020 - 09.2021
Healthcare Customer Care Associate
Adventist Health Lodi Memorial
11.2013 - 02.2020
Directory Assistance Operator
AT&T
07.1993 - 12.2012
Associate of Arts - Humanities
San Joaquin Delta College
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