Angel Cherry

• Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
• Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
• Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
• Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
• Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
• Consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
• Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services.

• SEPHORA (SOHO + USQ)
• CBS NETWORK
• 106&PARK Host Angela Simmons
• CELEBRITY CLIENTELE
• DIOR COSMETICS
• GIVENCHY BEAUTY
• VEGAN CHEF

-Exceeding outstanding client service requirements, sales goals, and consultations

-Maintaining a polished "on camera" makeup look on celebrities both male and female.

-Staying on top of beauty and fashion trends while creating the trends

-Freelancing in NYC, LOS Angeles, and currently based in Charlotte, NC

-Public speaking and on camera appearances

• Coached and develop staff on strategies to enhance performance and improve customer relations.
• Event planning and execution
• Clientele profile
• Open and closing. Register training and exceeding store sales goals.
• Assisted customers in purchasing by asking open-ended, probing questions, determining each customer's financial capabilities and needs.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.

• Performed consultations for customers and freelancers providing skincare tips, modeling brand application and explaining cosmetic techniques.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Used sales tactics and persuasion to meet goals.
• Teaching + training new products in Macy's Herald Square NYC