Angel Collery
Buckeye,AZ
Summary
Versatile and dedicated customer service representative with 4 years of experience in HVAC and pet grooming industries. Proven track record in resolving customer issues, managing high-volume calls, and training new team members to enhance service quality. Skilled in conflict resolution and relationship building, consistently delivering exceptional customer experiences. Demonstrated leadership in managing operations and mentoring staff, contributing to improved team performance and client satisfaction.
Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth.
Overview
5
5
years of professional experience
Work History
CSR, Sales
A Quality HVAC & Plumbing
Goodyear, Arizona
03.2026 - Current
- Managed high-volume inbound calls, scheduled appointments and dispatched technicians to ensure timely service
- Resolved customer issues efficiently through clear communication and proactive problem-solving, contributing to high satisfaction rates.
- Assisted customers with HVAC and plumbing inquiries and service requests, enhancing overall customer experience.
- Provided product recommendations based on customer needs and preferences.
- Processed warranty registrations for customer products to ensure proper coverage.
- Collaborated with sales team to promote seasonal promotions and special offers.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Generated sales leads through cold calling and outbound outreach, driving increased revenue opportunities.
Dog Groomer/Manager
Kiss My Mutt Mobile Grooming
Lubbock, Texas
07.2023 - 03.2026
- Groomed dogs using safe and effective techniques, ensuring comfort and satisfaction.
- Coordinated scheduling and appointments to enhance efficiency of mobile grooming services.
- Managed scheduling and appointments to optimize mobile grooming services.
- Communicated with pet owners to understand grooming needs and preferences.
- Trained and supervised grooming staff to uphold best practices in animal care and improve service quality.
- Maintained cleanliness of grooming equipment and mobile unit for safety standards.
- Handled office communications efficiently by responding to inquiries and coordinating messages., ensuring timely responses to inquiries and maintaining professionalism with 30 plus messages a day.
- Oversaw office communications, ensuring timely responses to inquiries and maintaining professionalism while handling over 30 messages daily.
Dispatcher
Red Raider Wrecker & Towing
01.2023 - 04.2023
- Coordinated tow truck dispatching to optimize response times and improve service efficiency.
- Facilitated communication between drivers and clients, ensuring precise information exchange.
- Streamlined incident reporting processes, improving data accuracy for operational reviews.
- Streamlined incident reporting processes, enhancing data accuracy for operational reviews.
- Trained new dispatch personnel on software systems and procedural protocols.
- Maintained detailed records of calls in physical and electronic databases.
- Maintained updated and detailed records of calls in physical and electronic database.
Project Manager/Assistant HR Officer
Sun's Up Roofing
12.2021 - 06.2022
- Coordinated resources and schedules to optimize workflow efficiency.
- Coordinated resources and schedules to enhance workflow efficiency across projects.
- Negotiated and managed third-party contracts to ensure alignment with project deliverables.
- Devised hiring and recruitment policies for 15-employee company.
- Organized and filed paperwork systematically to maintain office efficiency., sorted, and delivered mail and maintained office organization.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed hiring and recruitment policies to support organizational growth for 15-employee company.
Education
GED -
Alaska Military Youth Academy
Anchorage, AKSkills
- Customer account management
- Inbound call handling
- Customer relationship management
- Client relations
- Order management
- Transaction processing
- CRM software
- Data entry
- Time management
- Team collaboration
- Problem solving
- Effective communication
- Positive and professional
- Staff training
Timeline
CSR, Sales
A Quality HVAC & Plumbing
03.2026 - Current
Dog Groomer/Manager
Kiss My Mutt Mobile Grooming
07.2023 - 03.2026
Dispatcher
Red Raider Wrecker & Towing
01.2023 - 04.2023
Project Manager/Assistant HR Officer
Sun's Up Roofing
12.2021 - 06.2022
GED -
Alaska Military Youth Academy