Kimberly Lewis

• Built strong relationships with clients, leading to repeat business and referrals.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Provided personalized product recommendations based on customers'' needs and preferences.
• Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
• Contributed positively to a team-based work environment focused on achieving collective objectives.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Built relationships with customers and community to promote long term business growth.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Informed customers of promotions to increase sales productivity and volume.

same as previous position

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Completed point of sale opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.
• Approved regular payroll submissions for employees.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.