Melissa Gonzalez
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
20
20
years of professional experience
Work History
CSR, Sales
Elk Packaging
Culver City, CA
02.2006 - Current
- Conducted monthly credit card reconciliations, identifying and resolving discrepancies.
- Conducted price negotiations within company guidelines, ensuring mutually beneficial agreements.
- Manage 20 client accounts and ensure satisfaction with products and services received.
- Educated customers on product features and benefits, enabling informed purchasing decisions.
- Assisted in developing transportation plans and strategies for efficient shipments.
- Monitored delivery status to ensure timely and scheduled deliveries.
CSR Supervisor
Copy Page
Century City, CA
05.2004 - 01.2006
- Created reports to track customer service metrics such as response time and resolution rate.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided guidance on responding to customer inquiries in a timely manner.
- Monitored customer service team's daily activities and provided feedback.
- Resolved conflicts between customers and clients and CSRs effectively and efficiently.
- Identified areas for improvement in the customer service process flow.
Education
High School Diploma -
West Los Angeles College
Culver City, CASkills
- Account Reconciliation
- Performance Tracking
- Data Collection
- Account Updating
- Microsoft Excel
- Project Management
- Shipping Coordination
- Documentation Management
Timeline
CSR, Sales
Elk Packaging
02.2006 - Current
CSR Supervisor
Copy Page
05.2004 - 01.2006
High School Diploma -
West Los Angeles College
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