Vanessa Cervantes
Salem,USA
Summary
Results-oriented Administrative Assistant with over 30 years in administration, accounting, customer service and collection.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
18
18
years of professional experience
Work History
CSR, COLLECTION SPECIALIST III
Vortex Industries, Inc
Salem, Oregon
04.2008 - Current
- Promoted 2022' Collection operations across four to five regional service centers with office manager and CSR, ensuring consistent workflow while preparing AR aging reports, maintaining 90:10 monthly ratio, invoices, and statements; assisted in bad debt analysis, audited account histories, and resolved discrepancies to maintain Vortex integrity.
- Executed CSR, inside sales, order processing, scheduling, and A/R tasks to support operational efficiency.
- Collaborated with team members to resolve complex customer issues.
- Maintained customer records and updated account information regularly.
- Revamped and managed physical archiving system for over 10,000 client accounts to enhance record accessibility.
Education
Certification - Accounting/Collections
Webinar Certifications 2026
Salem, ORSome College (No Degree) - Accounting/Finance
Los Angeles Harbor College
Wilmington, CASkills
- Debt collection
- Accounts receivable
- A/R management
- Account management
- Account resolution
- Debt collection negotiation
- Collection specialist
- Collection strategies
- Customer service expertise
- Client support
- Customer outreach
- Sales
- Financial concepts
- Credit analysis
- Account analysis
- Account reconciliation
- Cash application
- ACH
- Data analysis
- Document management
- Order processing
- Typing
- Data entry
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Dynamics
- Microsoft Dynamics Navision
- Salesforce
- Computer skills
- Office experience
- General Administration
- Phone etiquette
- Organizational skills
- Attention to detail
- Conflict resolution
- Negotiation
- Team collaboration
- Service quality assurance
- Support case resolution
- Call center experience
- Debits & credits
- Payroll
- English
- Customer database management
- Relationship management
- Account resolution
- Service quality assurance
- Team collaboration
- Attention to detail
- Conflict resolution
- Account updating
- Support case resolution
- Data entry
- Team collaboration
Additional Information - Key Skills
- General Administration
- Accounting & Payroll
- All aspects of Customer Service
- Sales & Marketing, Collection Specialist III
- Data Entry
- Proficient in MS Office, MS Navision Dynamics
- Ten Key
- Filing
Personal Information
Authorized To Work: US
Timeline
CSR, COLLECTION SPECIALIST III
Vortex Industries, Inc
04.2008 - Current
Certification - Accounting/Collections
Webinar Certifications 2026
Some College (No Degree) - Accounting/Finance
Los Angeles Harbor College