Dejah Traylor
Kansas City,KS
Summary
Experienced with venipuncture techniques and patient interaction in clinical settings. Utilizes meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures.
Overview
9
9
years of professional experience
Work History
Sr. Collection Specialist
TrueAccord
11.2020 - Current
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Negotiated settlements with debtors, achieving mutually beneficial resolutions while maintaining professional relationships.
- Established performance benchmarks for team members, fostering accountability and driving continuous improvement efforts.
- Trained new team members on scripts, company services, and collection strategies.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
Shift Manager
Noodles & Company
07.2016 - 03.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Cashier
KMart
11.2015 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
No Degree - Psychology
Baker University
Baldwin City, KSPhlebotomy
Concorde Career College
Kansas City, MO04-2025
High School Diploma -
Sumner Academy of Arts & Science
Kansas City, KS05-2018
Skills
- Debt collection
- Payment negotiations
- Financial reporting
- Customer service
- Performance monitoring
- Time management
- Conflict resolution
- Collection strategy
- Credit reporting
- Call center experience
- Blood sample collection
- Patient care
- Specimen handling
Timeline
Sr. Collection Specialist
TrueAccord
11.2020 - Current
Shift Manager
Noodles & Company
07.2016 - 03.2020
Cashier
KMart
11.2015 - 07.2016
No Degree - Psychology
Baker University
Phlebotomy
Concorde Career College
High School Diploma -
Sumner Academy of Arts & Science
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