Jovan Tenner
Houston,TX
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
CSR, Sales
Willis Towers Watson
Richardson, TX
08.2023 - 01.2024
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
- Maintained records of customer interactions, transactions, comments and complaints.
- Provided customer service and technical support to customers via phone, email, live chat, and social media.
- Identified prospective clients by using business directories, following leads from existing clients, participating in organizations and clubs, attending trade shows and conferences.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
- Responded promptly to all incoming sales inquiries from potential customers.
Inside Sales Representative
Just Energy
Houston, TX
12.2022 - 07.2023
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed records of customer interactions, orders and account status updates.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Established relationships with key decision makers at target companies.
- Contacted new and existing customers to discuss product and service solutions.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Conducted outbound calls to existing clients to upsell products or services.
- Delivered superior customer support to improve account retention rate.
Professional Gamer
NBA Entertainment
Milwaukee, WI
01.2020 - 12.2022
- Maintained a positive attitude in high pressure situations while competing.
- Organized tournaments, recruited players, managed teams, and tracked player performance.
- Streamed video game sessions online while engaging with viewers in real time.
- Created content for streaming platforms to engage viewers and attract sponsorships.
- Coached amateur gamers on how to improve their skills in various titles.
- Identified marketing opportunities by networking with influencers in the industry.
- Monitored social media channels for news, trends, and customer inquiries.
- Collaborated with team members to plan and execute gameplays that maximize win potential.
Education
High School Diploma -
Glenda Dawson High School
Pearland, TX05-2012
Some College (No Degree) -
Prairie View A & M University
Prairie View, TXSkills
- Performance Tracking
- Cross-Selling and Upselling
- Data Collection
- Data Entry
- Call Management
- Complaint Resolution
- Account Updating
- Appointment Scheduling
- Inbound and Outbound Calling
- Scheduling
- Product Knowledge
- Promotional Support
- Client Relations
- Reading Comprehension
- Active Listening
- Quality Control
- Positive and Professional
Timeline
CSR, Sales
Willis Towers Watson
08.2023 - 01.2024
Inside Sales Representative
Just Energy
12.2022 - 07.2023
Professional Gamer
NBA Entertainment
01.2020 - 12.2022
High School Diploma -
Glenda Dawson High School
Some College (No Degree) -
Prairie View A & M University