Angel Contreras
Pineville,NC
Summary
Proven leader in the hospitality sector, excelling at McDonald's with exceptional skills in staff supervision and food safety. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Expert in inventory management and staff training, fostering a culture of teamwork and high performance. Achieved notable improvements in profitability and compliance through strategic planning and meticulous attention to detail. Traveled with Another Broken Egg to help train new opening stores.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Another Broken Egg Cafe
02.2016 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
- Developed strong vendor relationships for consistent delivery of high-quality ingredients at competitive prices.
Assistant Manager
McDonald's
02.2013 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
- Staff training and development
Certification
Servsafe
Timeline
Kitchen Manager
Another Broken Egg Cafe
02.2016 - Current
Assistant Manager
McDonald's
02.2013 - 09.2024