Emilee Sheehan
Mount Pleasant
Summary
Dedicated professional with over ten years of experience in the service industry, specializing in exceptional customer service. Proven ability to engage with customers, effectively identifying needs and providing tailored solutions. Recognized for an amiable and accommodating demeanor, complemented by a strong work ethic that thrives in fast-paced environments. Skilled at navigating challenging situations while maintaining a focus on customer satisfaction and service excellence.
Overview
11
11
years of professional experience
Work History
Server
Another Broken Egg Cafe
08.2019 - 11.2025
- Provided exceptional customer service by efficiently taking orders and responding to guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Demonstrated adaptability by quickly learning menu items and rotating menus to enhance customer experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Liberty Tap Room and Grill
08.2017 - 04.2019
- Greeted and seated guests, ensuring welcoming atmosphere and optimal flow of dining experience.
- Inspect tables to ensure customers are happy and enjoying their meals
- Using POS system to place orders, managing bills, and handling complimentary items for dissatisfied customers
- Collaborated with kitchen staff to ensure timely food preparation and delivery for guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Wait Staff
Baroni's Pizza
08.2014 - 05.2017
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Answered customers' questions, recommended items, and recorded order information.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Education
High School Diploma -
Wando High School
Mount Pleasant, SC06.2014
Skills
- Strong attention to detail
- Effective attention management
- Effective customer engagement
- Reliable commitment to tasks
- Effective cash management
- Welcoming attitude
- Consistently dependable
- Consistent in meeting obligations
- Effective multitasking
- Effective communication
- Effective in team environments
- Hospitality service expertise
Timeline
Server
Another Broken Egg Cafe
08.2019 - 11.2025
Server
Liberty Tap Room and Grill
08.2017 - 04.2019
Wait Staff
Baroni's Pizza
08.2014 - 05.2017
High School Diploma -
Wando High School