Angel Copeland
Hampton
Summary
Versatile professional skilled in customer service and early childhood education. Experience in fostering developmental growth, implementing engaging activities, and employing consultative sales techniques to enhance client satisfaction and promote learning.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Daycare Teacher
yours and mines learning center
Hampton
06.2025 - 07.2026
- Fostered a safe and nurturing environment for children.
- Implemented daily activities promoting social skills and teamwork.
- Communicated effectively with parents regarding children's progress.
- Assessed children's developmental milestones to tailor learning approaches.
- Taught children foundational skills in colors, shapes, and letters.
- Developed lesson plans and activities to engage children in learning.
- Organized and led activities to promote physical, mental, and social development.
- Read aloud and played alphabet games to encourage early literacy.
- Guided on social development issues such as sharing and following directions.
- Monitored children's behavior and addressed any concerns promptly.
- Organized educational materials and resources to enhance classroom learning experience.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Created a positive, nurturing environment for young students.
Customer Service Representative
Liveops, Inc.
Scottsdale
07.2020 - 12.2023
- Used a consultative sales approach to understand customer needs and make relevant recommendations.
- Provided a superior customer experience to build a loyal customer base.
- Educated customers about promotions to increase sales.
- Answered customer calls promptly to avoid long wait times on hold.
- Recommended relevant products and services during service and account management calls to enhance customer experience.
- Ensured customer satisfaction by implementing strategies focused on meeting needs and resolving concerns.
- Collected customer feedback to inform process improvements, contributing to higher customer satisfaction.
- Made certain that clients received excellent service to not only maintain, but also to expand, their relationships for future business opportunities.
Education
High School -
Hampton High School
Hampton, VA01-2020
Early Childhood Education - Early Childhood Development Certification -
New Horizons Regional Education Center
Hampton, VA01-2020
Skills
- Child development
- Child assessment
- Curriculum design
- Child supervision
- Classroom management
- Activity organization
- Play learning
- Literacy techniques
- Sensory activities
- Teaching empathy
- Order fulfillment
- Customer service
- Effective communication
- Communication strategies
- Problem solving
- Sales strategy
- Time management
- Extremely organized
- Quick learner
- Self-motivated
- Multitasking and organization
- Listening skills
- Childhood education
- Infant care
- Child care
- Personal care
- Report writing
- Collaborative teaching
- Expense tracking
Certification
Early childhood development certification
Timeline
Daycare Teacher
yours and mines learning center
06.2025 - 07.2026
Customer Service Representative
Liveops, Inc.
07.2020 - 12.2023
High School -
Hampton High School
Early Childhood Education - Early Childhood Development Certification -
New Horizons Regional Education Center