ANGEL DAVILA
Austin,TX
Summary
Bilingual safety-focused project professional with 5+ years of experience in operational oversight, quality assurance, and compliance. OSHA 30 certified, skilled in managing high-volume teams, enforcing policy standards, and mitigating risk. Proven ability to streamline SOPs, improve audit accuracy, and support public-facing platforms with regulatory sensitivity.
Overview
10
10
years of professional experience
Work History
Client Account Rep / Tech Support - MA Health Connector
Accenture
01.2023 - Current
- Delivered policy-based support for public health access.
- Identified and escalated usability risks affecting vulnerable users.
Trust & Safety Analyst - YouTube (Google)
Accenture
01.2019 - 01.2023
- Reviewed sensitive content at scale; led policy enforcement for team of 155.
- Authored SOPs to clarify policy gaps, increasing audit accuracy by 17%.
- Flagged tooling issues to engineers, reducing workflow failures.
Managing Director - Safety & Transport Logistics
Central Casting
01.2016 - 01.2019
- Managed logistics and safety compliance for film production crews.
- Ensured adherence to union and municipal safety codes.
Education
Bachelor of Business Administration (B.B.A.) - Management
Texas State University
San Marcos, TXSkills
- Fluent in Spanish
- Advanced Excel
- JIRA
- Zendesk
- Google Workspace
- Safety Auditing
- SOP Development
- Risk Escalation
- Cross-Functional Coordination
Websites
Certifications And Skills
- OSHA 30-Hour General Industry, 2025
- Fluent in Spanish
- Advanced Excel
- JIRA
- Zendesk
- Google Workspace
- Safety Auditing
- SOP Development
- Risk Escalation
- Cross-Functional Coordination
Timeline
Client Account Rep / Tech Support - MA Health Connector
Accenture
01.2023 - Current
Trust & Safety Analyst - YouTube (Google)
Accenture
01.2019 - 01.2023
Managing Director - Safety & Transport Logistics
Central Casting
01.2016 - 01.2019
Bachelor of Business Administration (B.B.A.) - Management
Texas State University
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