Angel De Anda
Oceanside,CA
Summary
Dynamic operations professional known for implementing effective strategies to enhance team performance and operational efficiency. Committed to achieving safety compliance while fostering a culture of continuous improvement. Dedicated Operations Supervisor with extensive experience in staff training and workflow optimization. Successfully developed operational plans and implemented quality control measures, significantly improving service standards and safety compliance.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
FedEx
Oceanside, California
11.2025 - Current
- Supervised daily operations to ensure compliance with safety protocols.
- Trained new employees on operational procedures and company policies.
- Coordinated package sorting and distribution among team members.
- Monitored workflow efficiency during peak times.
- Implemented quality control measures to elevate service standards.
- Collaborated with management to optimize workflows and processes.
- Developed operational plans for peak seasons, ensuring scalability.
- Established performance metrics to evaluate efficiency and guide objectives.
- Supervised daily operations ensuring compliance with safety protocols.
- Trained new employees on operational procedures and best practices.
- Monitored workflow to maintain efficiency during peak times.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Provided support to other departments as needed to meet organizational goals.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Analyzed operational data to identify trends and implement strategic improvements.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
Assistant Store Manager
Aldi Foods
Oceanside, CA
09.2019 - 02.2024
- Managed daily store operations and ensured team performance through effective leadership.
- Coordinated staff schedules to optimize coverage and maintain operational efficiency.
- Trained new employees on customer service standards and adherence to store policies.
- Implemented inventory management practices to sustain adequate stock levels.
- Monitored sales floor for compliance with merchandising standards and safety protocols.
- Resolved customer inquiries and complaints with professionalism and care.
- Supported execution of promotional events and seasonal displays to enhance customer engagement.
- Conducted regular performance reviews, assessing progress and setting development goals.
Retail Sales Associate Cashier
TJ Max
Oceanside, CA
02.2017 - 01.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise displays to ensure appealing store presentation and organization.
- Processed transactions accurately using point-of-sale systems for efficient customer service.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Resolved customer complaints promptly to maintain high satisfaction levels in-store.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
Education
GED -
Miracosta College
Oceanside, CA06-2019
Skills
- Operational planning
- Quality control
- Workflow optimization
- Performance metrics
- Safety compliance
- Staff training
- Team leadership
- Time management
- Conflict resolution
- Team Training
- Task delegation
- Performance monitoring
- Warehouse operations
- Team building
Languages
English
Professional
Spanish
Professional
Timeline
Operations Supervisor
FedEx
11.2025 - Current
Assistant Store Manager
Aldi Foods
09.2019 - 02.2024
Retail Sales Associate Cashier
TJ Max
02.2017 - 01.2019
GED -
Miracosta College