Alonzo Johnson
Hyde Park,MA
Summary
Results-driven Operations Supervisor with expertise in process improvement, team leadership, and customer relationship management. Proven track record of enhancing service satisfaction and optimizing operational workflows.
Overview
7
7
years of professional experience
Work History
Operations Supervisor
WeDriveU
Boston, MA
08.2024 - Current
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to ensure timely service delivery.
- Planned schedules and routes to assign drivers efficiently.
- Implemented process improvements that streamlined dispatching operations, resulting in more efficient driver assignments.
- Trained drivers on safety procedures and customer service standards, enhancing service quality and safety compliance.
- Ensured compliance with all safety regulations in the workplace.
- Checked vehicle maintenance status and followed safety compliance requirements.
- Maintained accurate records of transportation activities and driver performance.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Trained new employees on proper job functions and company policies and procedures.
- Led team of XX in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Resolved customer inquiries and issues to enhance service satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Identified areas of improvement and developed strategies to increase efficiency.
- Collaborated with other departments to enhance project outcomes. to meet organizational goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Recruited, interviewed and selected employees to fill vacant roles.
- Developed work schedules according to budgets and workloads, covering priority tasks.
Operations Supervisor
Paul Revere Transportation
Boston, MA
08.2019 - 08.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Supervised daily operations of transportation services for corporate clients.
- Coordinated schedules and routes for efficient driver assignments.
- Trained and supported drivers in safety protocols and customer service standards.
- Monitored vehicle maintenance and compliance with safety regulations.
- Collaborated with management to improve operational workflows and efficiency.
- Implemented process improvements to streamline dispatching operations.
- Identified areas of improvement and developed strategies to increase efficiency.
- Ensured compliance with all safety regulations in the workplace.
- Monitored staff performance and provided feedback for improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Trained new employees on proper job functions and company policies and procedures.
- Guided employees in handling difficult or complex problems.
- Collaborated with various departments to achieve shared goals. to meet organizational goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Recruited, interviewed and selected employees to fill vacant roles.
Education
High School Diploma -
Madison Park
Roxbury, MA06-1990
Some College (No Degree) - Business Administration
Fischer College
Boston, MASkills
- Operations management
- Route optimization
- Process improvement
- Safety compliance
- Communication skills
- Performance evaluation
- Quality assurance
- Operational efficiency
- Scheduling coordination
- Workflow optimization
- Operational planning
- Project planning
- Professional communication
- Team management
- Employee training
- Employee engagement
- Staff supervision
- Driver coaching
- Talent acquisition
- Conflict resolution
- Problem solving
- Customer relationship management
- Customer service management
- Customer relations
- Handling complaints
- Professional communication
- Effective communication
- Written communication
- Communication skills
- Relationship management
- Relationship building
- Operational resilience
- Safety oversight
- Incident reporting
- Policy implementation
- Policy development
- Policy modification
- Evaluate performance
- Management
- Productivity management
- Maintenance coordination
- Microsoft office
- Teamwork
- Employee development
- Customer service management
- Handling complaints
- Customer service
- Policy implementation
Timeline
Operations Supervisor
WeDriveU
08.2024 - Current
Operations Supervisor
Paul Revere Transportation
08.2019 - 08.2024
High School Diploma -
Madison Park
Some College (No Degree) - Business Administration
Fischer College