Results-driven professional specializing in crisis intervention and client service. Skilled in problem-solving and team collaboration, with a track record of fostering strong relationships with clients and service providers to enhance care delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Case manager
Redwin Inc Group home
Houston
10.2025 - Current
Developed individualized care plans for residents based on their unique needs.
Coordinated daily activities and schedules for residents within the group home.
Facilitated communication between residents, families, and interdisciplinary teams.
Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Developed trusting relationships with social services, health care providers and governmental agencies.
Client Care Coordinator
Trustingangelshealthcare Home agency
Houston
03.2024 - 03.2025
Communicated regularly with clients to address needs and concerns.
Assisted caregivers with training and onboarding processes.
Maintained accurate client records in the healthcare management system.
Collaborated with healthcare teams to develop care plans for clients.
Organized follow-up appointments for clients with healthcare providers.
Responded promptly to client inquiries via phone and email.
Developed and implemented strategies for improving customer service standards.
Cashier Team Lead
Walgreens
Houston
01.2021 - 08.2022
Managed cash handling and balanced registers at the end of shifts.
Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
Assisted customers with inquiries and resolved payment issues promptly.
Collaborated with management to implement promotional displays effectively.
Performed daily opening and closing procedures for the register area.
Answered customer questions and provided store information.
Monitored inventory levels and restocked supplies as needed.