Angel Eubanks
Waldorf,MD
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges.
Overview
3
3
years of professional experience
Work History
Hostess
T-Pot
Waldorf, MD
07.2024 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Assisted in preparing the restaurant for opening and closing shifts.
- Provided menus to customers and answered questions regarding menu items.
- Demonstrated strong interpersonal skills when interacting with customers.
BOH Team Member
Chic-Fil-A
La Plata, MD
05.2024 - 07.2024
- Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
- Set up, stocked, and restocked workstations with necessary supplies.
- Cleaned kitchen equipment before and after each shift according to health codes regulations.
- Communicated with front-of-house staff regarding customer orders and special requests.
Receptionist
V Spa & Nail Studio
Waldorf, MD
05.2021 - 02.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Education
High School Diploma -
Westlake High School
Waldorf, MD06-2023
Associate of Science - Radiologic Technology
College of Southern Maryland
La Plata, MDSkills
- Server Support
- Guest complaint resolution
- Guest Engagement
- Customer Service
- Effective Multitasking
- Phone Etiquette
- Interactive communication skills
Timeline
Hostess
T-Pot
07.2024 - Current
BOH Team Member
Chic-Fil-A
05.2024 - 07.2024
Receptionist
V Spa & Nail Studio
05.2021 - 02.2023
High School Diploma -
Westlake High School
Associate of Science - Radiologic Technology
College of Southern Maryland