Angel Farrow
Houston,TX
Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. I have expertise providing customer support in high call volume environments, exceptional computer aptitude and telephone etiquette. Customer-oriented who is successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Aurorium
02.2022 - 09.2023
- Handled orders that came by phone, fax, email or from the sales team
- Handling orders which consisted of taking orders, setting them up with suppliers and carriers and making sure it was delivered to completion
- If problems arose, contact either supplier, carrier or customer to access issue, then work on a resolution
- Make sure to apologize and stay in contact with customers to let them know when problem would be resolved
- Accurately documented, researched and resolved customer service issues.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Olin Chlor Alkali
10.2017 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Representative
Skyhawk Chemicals
08.2006 - 09.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
Some College (No Degree) - Applied Mathematics
Prairie View A&M University
Prairie View, KSSkills
- Data Entry
- Paperwork Processing
- Call Management
- Consultative Sales
- Complaint Resolution
- Information Security
- Credit Adjustments
- Account Updating
- Appointment Scheduling
- Product Knowledge
- Shipping Procedures Understanding
- Problem-Solving Abilities
Skills
Customer interface expertise, 12,000 strokes per minute, SAP, Teams, Word, Excel, MAS, Outlook
Timeline
Customer Service Representative
Aurorium
02.2022 - 09.2023
Customer Service Representative
Olin Chlor Alkali
10.2017 - 02.2022
Customer Service Representative
Skyhawk Chemicals
08.2006 - 09.2016
Some College (No Degree) - Applied Mathematics
Prairie View A&M University
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