Angel Franklin
Saint Petersburg
Summary
Certified clinical medical assistant skilled in patient assessments and administrative duties. Experienced in performing diagnostic tests, managing patient records, and facilitating communication within healthcare teams. Strong attention to detail and commitment to delivering high-quality patient care in various clinical environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant (CCMA)
Evara Health
Clearwater
11.2024 - Current
- Clinical Responsibilities: Performed routine laboratory tests, collected specimens, and managed patient records in compliance with HIPAA standards. Assisted in diagnostic testing and patient education on medical treatments and procedures.
- Collaborated with physicians, nurses, and administrative staff to provide coordinated, high-quality patient care in a fast-paced clinical environment.
- Administrative Duties: Managed patient intake, scheduled appointments, verified insurance information, and processed billing and coding for insurance claims.
- Medical Equipment & Supplies Management: Sterilized and maintained medical instruments, ensuring all equipment was in working order and compliant with safety standards.
- Documented medical histories to maintain accurate patient records and support ongoing care.
Contact Center Representative
Evara Health
Clearwater
01.2023 - 11.2024
- Resolved patient issues with professionalism and courtesy, enhancing patient satisfaction.
- Verified insurance and followed up with patients to ensure clarity and compliance.
- Makes appointments for patients per established protocols.
- Works collaboratively with all care team members in support of direct patient services.
- Acted as primary contact for internal and external departments to facilitate communication.
- Adheres to all Front Desk Standards, with an emphasis on achieving all quality measures.
- Provides timely pre-registration and registration of all patients.
Education
Certificate - medical assistant
Evara Health Institute
Clearwater, FL04-2025
High School Diploma -
Gibbs High School
Saint Petersburg, FL06-2015
Skills
- Phlebotomy and venipuncture
- Point-of-care testing (POCT)
- Vital sign monitoring and measurement
- POCT testing
- Clinical applications and patient assessment
- Medical terminology and billing
- EMR/EHR systems management
- Patient care coordination
- Appointment scheduling and insurance verification
- First aid and examination preparation
- Microsoft Outlook and Epic
- Attention to detail in diagnostics
- Communication skills and conflict resolution
Certification
- CCMA Certification
- BLS Certification
- CPR Certification
Languages
English
Professional
Timeline
Certified Clinical Medical Assistant (CCMA)
Evara Health
11.2024 - Current
Contact Center Representative
Evara Health
01.2023 - 11.2024
Certificate - medical assistant
Evara Health Institute
High School Diploma -
Gibbs High School