Angel Freyre

Teller Responsibilities & ATM Custodian

• Managed daily bank operations by processing customer transactions and providing exceptional customer service.
• Uphold strict audit, accuracy, and cash-handling standards aligned with PNC policies and regulatory requirements.
• Mentored and trained new tellers on bank procedures and customer service standards.
• Manage full ATM replenishment, balancing, error correction, and dual-control procedures with 100% compliance.

Client Experience Leader

• Lead lobby engagement, ensuring optimized client flow and reduced wait times during peak hours.
• Identify customer needs and deliver qualified referrals for banking services, new accounts, credit products, and financial solutions.
• Achieved and maintained a perfect 10.00 CXI Score, demonstrating consistent excellence in customer satisfaction.

Branch Operations Support

• Support Business Banking Assistant Manager with branch operations, risk controls, procedural adherence, and daily policy execution.
• Assist with auditing, cash ordering, dual control, and operational paperwork to ensure smooth branch performance.
• Provide guidance to tellers and staff on service expectations, procedures, and operational best practices.

• Supervised and trained a team of 10+ associates, ensuring high-quality customer service and accurate cash handling.
• Oversaw cash counts, deposits, safe management, and reconciliation with strong accuracy and integrity.
• Resolved escalated customer concerns with professionalism, restoring trust and maintaining loyalty.
• Conducted performance evaluations, coaching sessions, and development plans to improve team productivity.
• Managed daily operations including scheduling, opening/closing, and compliance checks.
• Received Front-End Performance Recognition (Feb 2024) for outstanding leadership and service results.

• Provided product guidance and used communication skills to support sales and customer needs.
• Processed orders, returns, and transactions quickly and accurately.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.