Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Angel Gabriel Marrero

Orlando

Summary

Dynamic leader with extensive experience at Busch Gardens, excelling in team leadership and guest services. Recognized for fostering a positive work environment and enhancing team morale. Bilingual in English and Spanish, skilled in conflict resolution and operations management, consistently achieving high performance and operational readiness.

Overview

5
5
years of professional experience

Work History

Supervisor / Ride Operator / Trainer

Busch Gardens
Tampa
09.2022 - Current
  • Lead teams to ensure guest safety and satisfaction through efficient ride operations.
  • Train new employees and manage daily ride schedules and operational readiness.
  • Cross-trained across multiple rides, consistently delivering high performance.
  • Earned multiple recognitions including 'Ambassador of the Month' (3x) and 'Ace of the Month.'
  • Promoted to Supervisor for leadership and commitment to team excellence.
  • Directed and supervised team of over 30 employees in daily operations.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.

Server

Cold Stone Creamery
Brandon
11.2020 - 12.2021
  • Greeted and served guests in a fast-paced environment, ensuring positive experiences.
  • Accurately handled orders and cash/credit transactions.
  • Prepared food items quickly while maintaining cleanliness and food safety standards.
  • Worked collaboratively with teammates to maintain smooth, efficient operations.

Education

High School -

Strawberry Crest High School
Dover, Fl
01.2021

Skills

  • Bilingual – English & Spanish
  • Guest Services & Safety
  • Team Leadership & Training
  • Conflict Resolution
  • Strong Communication
  • Problem Solving
  • Operations and scheduling
  • Cash Handling
  • Fast-Paced Food Service
  • Microsoft Office & Computer Skills
  • Cleanliness & Sanitation Standards
  • Attention to detail
  • Multitasking Abilities

References

Available upon request.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Supervisor / Ride Operator / Trainer

Busch Gardens
09.2022 - Current

Server

Cold Stone Creamery
11.2020 - 12.2021

High School -

Strawberry Crest High School

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Angel Gabriel Marrero