GERARDO IRIARTE

• Managed client-facing operations across six city parks and the Betty Ainsworth Sports Center, ensuring exceptional public engagement and service quality.
• Served as a primary liaison between community members, partner organizations, and city leadership to strengthen engagement and satisfaction.
• Designed and led onboarding and communication processes for new programs, partnerships, and department initiatives.
• Developed and implemented data-informed engagement strategies to increase participation and retention across city programs.
• Created and maintained partnerships with schools, nonprofits, and local agencies to expand access to recreation and wellness services.
• Prepared and presented operational reports, data dashboards, and recommendations to City Council and stakeholders.
• Recruited, trained, and mentored part-time staff and instructors, focusing on professional development and customer service excellence.
• Coordinated logistics, vendor relations, and risk management to ensure smooth execution of citywide events and activities.

• Planned, organized, and supervised community programs, athletic leagues, and special events for diverse age groups.
• Processed permits, managed facility rentals, and maintained program records and reports.
• Oversaw the City’s Youth Commission, organized senior programming, and supported cultural and arts-based initiatives.
• Managed vendor relationships, secured donations, and coordinated services with outside organizations.
• Provided exceptional public service by responding to inquiries, resolving complaints, and ensuring community satisfaction.

• Oversaw daily operations and customer-facing programming at a major recreation center, supporting engagement for youth, adults, and seniors.
• Led communication and outreach initiatives to boost participation and satisfaction across community programs.
• Managed client inquiries, reservations, and vendor partnerships to ensure high-quality service delivery.
• Collected and analyzed attendance and engagement data to evaluate program performance and guide improvements.
• Trained and supervised part-time staff, reinforcing service standards and responsiveness to community feedback.
• Organized citywide athletic leagues and events that built community connection and participation.

• Delivered instruction and mentorship to diverse student populations, emphasizing communication, empathy, and adaptability.
• Collaborated with administrators and staff to create inclusive, supportive learning environments.
• Applied coaching and developmental strategies to improve student engagement and performance.