Angel Gallardo
Great Mills,MD
Summary
Thorough Service Technician utilizes in-depth knowledge of troubleshooting and repair. Talented at handling multiple work orders with efficiency and focus on quality. Excellent work ethic and continuous drive to acquire new service and repair skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
SCA Warehouse Specialist
BAE Systems
07.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes and implementing new organizational systems.
- Operated various types of material handling equipment safely, including forklifts, pallet jacks, and hand trucks.
- Coordinated with shipping carriers to schedule pickups and deliveries, ensuring orders were processed efficiently without delays.
- Handled hazardous materials properly according to established protocols while maintaining compliance with relevant regulations.
- Improved warehouse efficiency by implementing new inventory management systems and processes.
Repair Agent
Geek Squad - Best Buy
10.2020 - Current
- Installed, managed and updated operating systems and supported applications.
- Expertly Troubleshot system failures or bugs and provided solutions to restore functionality
- Dismantled devices to gain access to and remove defective parts with various hand and power tools.
- Examined machines and equipment to diagnose or make repairs and Worked diligently with the senior technician to inspect and validate repair parts.
- Regularly demonstrate knowledge and conflict resolution skills to ensure every client and customer is educated and confident while using their device.
Operational Manager
Best Buy
10.2020 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Great Mills High School
Great Mills, MD06.2021
Skills
- Highly focused and responsible, guaranteed to contribute strongly within a customer service role requiring enthusiasm, charismatic and an exemplary work ethic
- Communications: Convey information persuasively both orally and in writing Facility for building positive relationships with others with humor, helpfulness, and sensitivity
- Technical Proficiencies: Strong command of Microsoft Office (Word, Powerpoint, Excel) Fast learner, easily adjusts to new systems Can safely operate hand and power tools
- Teamwork: Able to apply lessons learned in life to motivate and support all team members in assigned tasks and projects
Timeline
SCA Warehouse Specialist
BAE Systems
07.2023 - Current
Repair Agent
Geek Squad - Best Buy
10.2020 - Current
Operational Manager
Best Buy
10.2020 - Current
Great Mills High School