Angel Garcia
Summary
Polite and professional , successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level for position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Call Center Representative
AT&T Call Center
04.2021 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Educating customers on AT&T products and services, including features, benefits, pricing, and promotions
- Greeting customers and ensuring they receive the help they need quickly
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Sales Representative
T-Mobile
09.2019 - 03.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Offering T-Mobile products and services to customers.
- Providing a friendly environment with excellent customer service
-
Call Representative
Ansafone
10.2017 - 09.2019
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Listening to customers needs or issues and providing helpful solutions to their problems
- Recognizing ongoing customer call trends, acting on them, and communicating the situation to management
-
Education
High School Diploma -
Forest High School
Ocala, FL05.2015
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call Center Operations
- Communicating with clients
- Answering questions
- Complaint resolution
- Payment Processing
- Gathering information
- Calm disposition
- Account updating
- Technical Support
- Cash Handling
- Sales expertise
- Training experience
- Technical Troubleshooting
- Computer Skills
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Call Documentation
- Work Prioritization
- Sales Transactions
- Product Sales
- Strategic sales knowledge
Languages
Spanish
Native or Bilingual
Timeline
Call Center Representative
AT&T Call Center
04.2021 - Current
Sales Representative
T-Mobile
09.2019 - 03.2021
Call Representative
Ansafone
10.2017 - 09.2019
High School Diploma -
Forest High School