ANGEL GARCIA
Forney,TX
Summary
Business Analytics graduate skilled in data analysis and digital strategy. Successfully grew social media communities to over 1 million followers while optimizing digital workflows and enhancing operational efficiency. Proven track record in leveraging analytics to drive engagement and improve customer service outcomes.
Overview
17
17
years of professional experience
Work History
Social Media & Digital Operations Manager
Roadside Tech
11.2025 - Current
- Grew Instagram and Facebook communities from 0 to over 1 million followers in less than a year.
- Identified and implemented optimization opportunities across digital channels, driving higher engagement and maximizing ROI.
- Managed digital workflows to enhance operational efficiency across teams.
- Coordinated project timelines and resources for digital initiatives, ensuring timely delivery and alignment with strategic goals.
- Analyzed data trends to enhance customer service strategies, resulting in improved satisfaction and support outcomes.
- Negotiated contracts with third-party vendors related to the development of new features.
Customer Support Specialist
Freeman
08.2021 - 03.2024
- Managed 125+ customer interactions daily while maintaining 90% or above SLA compliance.
- Provided exceptional customer service to clients through various communication channels.
- Assisted customers with product inquiries and troubleshooting technical issues effectively.
- Documented customer interactions accurately in the support ticketing system.
- Trained new staff on company policies and customer support procedures regularly.
- Analyzed customer feedback to suggest improvements in service delivery processes.
- Escalated unresolved issues to management for further investigation and resolution.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
Medical Admin
USAF
07.2009 - 07.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced customer satisfaction by resolving issues promptly with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Performed mission-critical duties in a fast-paced, high-pressure environment while maintaining strict adherence to Air Force standards and procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Bachelor of Business Administration - Business Analytics
University of North Texas At Dallas
05-2026
Skills
- Social media strategy
- Data analysis
- Python
- SQL
- Tableau
- Power BI
- JMP
- Access
- Jupyter Notebook
- Salesforce
- CRM software
- Technical support
- Microsoft office
- Team collaboration
Timeline
Social Media & Digital Operations Manager
Roadside Tech
11.2025 - Current
Customer Support Specialist
Freeman
08.2021 - 03.2024
Medical Admin
USAF
07.2009 - 07.2014
Bachelor of Business Administration - Business Analytics
University of North Texas At Dallas